Town East Ford

Wiley was easy to communicate with. He and the e team made sure it was a win-win deal for everyone. Great service. He and the e team made sure it was a win-win deal for everyone. Great service. More

We had such a great experience with Ethan! He's professional, friendly and he made our whole buying process great! We would definitely drive 4 hrs again to buy another vehicle from him! We enj He's professional, friendly and he made our whole buying process great! We would definitely drive 4 hrs again to buy another vehicle from him! We enjoyed his down to earth personally and never once felt pressured, he did all he could to get us the best deal! Cass with finance, also delivered great customer service and did everything possible to get us the vehicle we wanted! More

From first contact to finalizing the deal, Town East Ford was great to work with. They were very transparent with me up front and we didn't have to do the typical back and forth game. was great to work with. They were very transparent with me up front and we didn't have to do the typical back and forth game. More

CAS and TRAVIS need to be promoted because we need individuals like them ensuring everyone has the level of service I experienced! Efficient, knowledgeable, and went above and beyond. I TRUSTED them t individuals like them ensuring everyone has the level of service I experienced! Efficient, knowledgeable, and went above and beyond. I TRUSTED them the entire way. Travis had my vehicle washed and fueled to make my 4 hour drive home, cannot put a price on that! Cas worked his magic and got me an amazing offer ! More

Travis is amazing. He made sure to get me in the car that I wanted. I was really anxious, but Travis made the buying process really easy. He made sure to get me in the car that I wanted. I was really anxious, but Travis made the buying process really easy. More

Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took 13 text messages and two emails just to get the basic information I asked for. Once I finally received the quote, the numbers didn’t add up. I asked where the extra charges were coming from and was told I didn’t qualify for certain rebates due to being out of state. However, their own website clearly states that if a customer doesn’t qualify for a rebate due to location, the same discount would be applied as a dealer discount. When I pointed this out with screenshots, I was told they wouldn’t honor that policy because “they had already discounted the truck.” Zane made me an offer, which I initially declined, but later accepted the next day. At that point, he raised the price by $185. I reluctantly agreed again and asked to put down a deposit to hold the truck — no reply. The next morning, we confirmed a pickup time. I drove over 3.5 hours, only to be told an hour before arrival that the truck had been sold to a local customer because it “made more sense” for the dealership. Zane offered a similar truck with a lower MSRP for the same higher price — a classic bait-and-switch. Despite all these red flags, we still went to the dealership. We did end up purchasing a truck, but even during financing, there were issues. A rebate we were going to apply for ourselves was pre-added in a way that actually increased the price. The taxes were printed on a separate sheet, and after “negotiating,” a new sheet showed lower taxes — creating the illusion of a price drop without actually reducing the vehicle price. Blake seemed friendly, but it’s hard to believe so many “honest mistakes” were truly accidents. Bottom line: be extremely cautious when dealing with this dealership. Their tactics are misleading, communication is poor, and the overall experience was a mess. I would not recommend Town East Ford to anyone looking for a straightforward and honest car-buying process. More