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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,325 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,325 reviews

April 27, 2024

My advisor Jim always comes through! He is very knowledgeable and always goes the extra mile. The staff and service is amazing! More

by tannya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the outstanding review! We're thrilled to hear that Jim consistently goes the extra mile for you. His knowledge and dedication to exceptional service are truly appreciated. It sounds like the entire service department impressed you – amazing staff and service is exactly what we strive for! We'll be sure to pass your kind words on to Jim and the team. Thank you again for choosing Town East Ford and for your continued loyalty! We look forward to seeing you again next time your vehicle needs service.

Helpful
April 26, 2024

Cody, and Matthew were great. They were very helpful in making sure I understood the sales process, and making sure I knew how to work things on the electronics with my new van. More

by Homer Corley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Haile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Town East Ford responded

That's fantastic to hear! We at Town East Ford are thrilled that Cody and Matthew made your experience so positive. It sounds like they went the extra mile to ensure you felt comfortable and confident throughout the sales process. In particular, it's great to hear they took the time to explain the electronics in your new van. We understand new technology can be overwhelming, and their dedication to your understanding is commendable. Thanks again for choosing Town East Ford, and congratulations on your new van!

Helpful
April 26, 2024

Erica was very helpful very polite and professional I appreciate the great service I received at Town East Ford More

by Amp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 29, 2024 -

Town East Ford responded

That's wonderful to hear! We appreciate you taking the time to recognize Erica's service. It sounds like she went above and beyond to make your visit positive. Her helpfulness, politeness, and professionalism are all qualities we value highly in our team. We'll be sure to pass your kind words on to Erica - she'll be thrilled to know her efforts are appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!

Helpful
April 26, 2024

Generally speaking I have been pleased with the quality service and level of attention paid to my needs as a customer. This past visit, when I expressed the desire to have my spare tire rotated into the ti More

by PLHOLTZCLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 29, 2024 -

Town East Ford responded

Thank you for your feedback on your recent service experience. We appreciate you taking the time to highlight both the positive aspects and areas for improvement. We're glad to hear you've generally been pleased with the quality of service and attention to your needs. Regarding your spare tire rotation, we apologize that the service advisor seemed surprised by your request. To address this, we'll be providing additional training to our service advisors to ensure they clearly explain the tire rotation process, including the option to rotate the full-sized spare. This will help avoid any confusion or the impression of "pushing back" on customer requests. We appreciate you bringing the tire pressure discrepancy to our attention as well. We take customer requests seriously, and ensuring the tire pressure is set to your specifications is an important part of the service. Thank you again for your feedback. It helps us identify areas for improvement and provide the best possible service to all our customers. We hope to see you again at Town East Ford in the future!

Helpful
April 26, 2024

Excellent service, very professional, in and out quickly! I was very satisfied with the time it took to repair my vehicle. More

by Dan33470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Town East Ford responded

That's fantastic to hear! We at Town East Ford appreciate you taking the time to leave a positive review. Efficient and professional service is exactly what we strive for in our service department. We're happy to hear you were satisfied with how quickly your vehicle was repaired. Thanks again for choosing Town East Ford, and happy driving!

Helpful
April 26, 2024

The appointment was easy to make. They were able to look at my vehicle and fix it quickly with great communication. More

by tazallot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Apr 29, 2024 -

Town East Ford responded

That's fantastic to hear! We appreciate you mentioning how easy it was to schedule an appointment. We strive to make the service process convenient from start to finish. It's also great to hear we were able to diagnose and fix your vehicle quickly, all while keeping you informed throughout the process. Clear communication is key to building trust, and we're happy the service team excelled in that area. Thanks again for choosing Town East Ford, and happy driving!

Helpful
April 26, 2024

Erica was fantastic to work with. If you ever need service, ask for her and she'll take care of you. More

by jordansfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Town East Ford responded

That's awesome to hear! We at Town East Ford are thrilled that Erica provided such a fantastic service experience. We'll be sure to pass your kind words on to her – she'll be happy to know her dedication is appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!

Helpful
April 26, 2024

I’ve never had better service. It took less time than I had planned for. Extremely friendly and professional service advisor. More

by MILLSDRJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Town East Ford responded

We're thrilled to hear that your recent service experience exceeded your expectations! Our goal is to provide exceptional service, friendly interaction, and efficient completion of work - and it sounds like we achieved all three in your case. Knowing the service took less time than you planned is especially great news! We understand your time is valuable, and we appreciate you recognizing the advisor's professionalism and friendliness. Thanks again for choosing Town East Ford. We look forward to seeing you again for your next service appointment!

Helpful
April 25, 2024

I recently took my vehicle to Town East Ford with a long list of maintenance tasks, and the experience exceeded my expectations. My service advisor, Austin, was exceptional, providing clear and consistent u More

by Haileyjohnson213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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Apr 26, 2024 -

Town East Ford responded

Wow, thank you for the amazing review! This is exactly what we love to hear. It sounds like Austin went above and beyond to make your service experience a breeze. Clear communication, cost estimates, and timely completion are all hallmarks of the excellent service we strive for at Town East Ford. We're especially thrilled that you've been a loyal customer since 2017 – your continued trust means a lot to us! A perfect 10/10 rating is fantastic – thank you for recommending us!

Helpful
April 25, 2024

This device was to correct an error made during the last recall service. Davis McDonough was extremely helpful and knew exactly what was required to correct the issue. The whole process was painless and r More

by CHOSENMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McDonough
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Apr 26, 2024 -

Town East Ford responded

Thank you for your review! We apologize for the inconvenience caused by the initial error during the recall service. We're happy to hear Davis was able to quickly and efficiently resolve the issue. A painless and quick resolution is what we aim for in all service encounters. We'll be sure to recognize Davis for his excellent service. Thank you for your patience and understanding!

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