Town East Ford

Thank you so much to Jim in the Service Department for recommending me to Farle when I was ready to trade-in my vehicle. This is now my 3rd purchase from Towneast Ford! They are truly amazing! Farle went recommending me to Farle when I was ready to trade-in my vehicle. This is now my 3rd purchase from Towneast Ford! They are truly amazing! Farle went above and beyond to ensure that I was able to get the vehicle I wanted at a price I can manage. Anuj and Cody in the Finance Dept made me feel comfortable and went out of their way to make this purchase as seamless as possible! I want to thank each of them for making my experience amazing from beginning to end! Working with Jim in Service, then with the Farle being beyond my expectations, Anuj and Cody both of whom I’ve worked with previously during my purchases, they are the reason why I’ll continue to refer and return myself! Thank you all! More

We had a good experience at Town East Ford! Thank you for everything Christian and Cas! Thank you for everything Christian and Cas! More

Lutian is very helpful and kind. He is very knowledgeable on his field of work. Also he assist us delightfully. He answers our questions with outmost respect. He is a very kind perso He is very knowledgeable on his field of work. Also he assist us delightfully. He answers our questions with outmost respect. He is a very kind person. I will recommend him to my other friends and families who are interested in buying cars. More

Farle was excellent to work with from start to finish. Very respectful throughout the process. Very respectful throughout the process. More

Very pleasant customer service and very helpful. We are absolutely satisfied with the service that was given to us. We are absolutely satisfied with the service that was given to us. More

Excellent service. Satisfactory work. Customers a priority. Helping the customer to leave with a vehicle is top notch! Satisfactory work. Customers a priority. Helping the customer to leave with a vehicle is top notch! More

I requested online to confirm this vehicle was available. I received a professional and immediate response. The sales dept quickly sent additional information on the vehicle which helped me make the decision I received a professional and immediate response. The sales dept quickly sent additional information on the vehicle which helped me make the decision. Farle, the salesman was extremely knowledgeable about the vehicle, friendly, professional. He knew I really wanted 20 inch wheels and went to another dealership the day after Christmas to pick up and personally deliver to my house in the rain. Needless to say I purchased and love the Truck. This was a convenient low pressure experience. Was really worried about the bait and switch from financial department but everything silent smooth and was in and out. 5 stars to Town East Ford. 10 stars to Farle. More

From start to finish the experience was above and beyond. I felt valued and not pressured into a decision. The whole staff was great to work with. I felt valued and not pressured into a decision. The whole staff was great to work with. More

I highly recommend this dealership as they have the most caring sales reps and finance mgrs my experience with them was fenomenal. A huge shout out to jimmy and cas caring sales reps and finance mgrs my experience with them was fenomenal. A huge shout out to jimmy and cas More

Buyer Beware! I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they ad I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they added $4700 as dealer add ons!!! Claimed that it was the warranty! So the price they advertised online was bait and switch? I walked out and I will acknowledge that after sometime I contacted Wylie and his manager Tony Aguirre reached out stating that they can do internet price plus TTL. Keeping the warranty. So I appreciate that they worked with me there. I already had preapproval with my bank but I let Tony know that if he can get me a competitive rate we can talk about financing with Ford. We agreed on price and I pointed out that I live over an hour away. I wanted to do the finance application online so that I can come in and simply sign. Tony responded that they have a process and that I have to be there in person to go through finance. I let him know that I just want my rate before I walk in. I don’t want warranties I’m already preapproved but Tony said it was their process and that they already discounted the car. Which they really didn’t.. they took off their “add ons”. I asked told him I didn’t want to be shot gunned and if he could just send my application to Ford finance specifically I would appreciate it. My credit score is 800 I already had a preapproval with my bank. He said “no sorry” I asked “can you just submit it for me? Or if you want send me a purchase order and I can bring a cashiers check” he responded “no you have to give me a chance to finance in person” and I told him that I would but I didn’t want to be sent to a bunch of banks. I just want my terms before making yet another hour drive. Tony responded verbatim “I already helped you out with the price and let me put it to you this way. I WON’T submit it for you. You have to come in.” With a heavy accent on the WON’T. I guess since he WON’T submit my application how I asked then he WON’T earn my business. Beware of the $4700 add on fees! Tony if you’re reading this… your automotive group has an online application on your website for a reason. More