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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,335 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,335 reviews

March 30, 2024

Jim was very helpful and took time to explain everything to us today very happy More

by cynthiavillanueva1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear you had a very happy experience and that Jim was particularly helpful. We'll be sure to pass your kind words on to Jim. Knowing he took the time to explain everything thoroughly is fantastic! Great communication is a key part of providing exceptional service. Taking the time to explain things clearly demonstrates Jim's patience and commitment to ensuring you understand everything. This is valuable feedback that we appreciate. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

Helpful
March 30, 2024

By far the BEST EXPERIENCE I HAVE EVER HAD at a car dealership. Worth the drive from midland. Farley , drew , Matt and Ray for an amazing job. I’m referring all friends and family to y’all yall helpe More

by Baileefarland20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Vespia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Town East Ford responded

Wow! Your review absolutely made our day! It means the world to us that you had the BEST EXPERIENCE you've ever had at a car dealership here. That's exactly what we strive for, and your willingness to drive all the way from Midland tells us we achieved it! We'll be sure to pass your kind words on to Farley, Drew, Matt, and Ray – they'll be thrilled to hear how much they impressed you with their helpfulness, kindness, and phenomenal customer service. We're so happy that they were able to win you over to the Ford brand! Their dedication to making you feel comfortable and heard throughout the car-buying process is truly commendable. Your comment about becoming a loyal customer "as long as dogs have four legs" made us smile. We hope to continue providing you with exceptional service for many years to come, and we appreciate you referring your friends and family to us! Thank you again for choosing Town East Ford and for taking the time to write such a fantastic review. We look forward to seeing you again soon!

Helpful
March 29, 2024

I’m never waiting very for my truck to get serviced at Town East Ford. My service writer, Jim Artrip, always keeps me updated on the progress of the work and sees to it that I’m on my way ASAP. I recently More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Apr 01, 2024 -

Town East Ford responded

Thank you for taking the time to leave this fantastic review! We're delighted to hear about your consistently positive experiences. We appreciate you mentioning that you've never waited very long for your truck to be serviced. We understand your time is valuable, and we strive to be efficient. Jim's attentiveness is truly commendable! Keeping you updated on the progress and expediting your service whenever possible is exactly what we want our service advisors to do. We'll be sure to pass your kind words on to Jim – he'll be happy to know his efforts are making a difference. There's no higher compliment than recommending us to others! We're happy to hear your neighbor was also pleased with the service on his truck. Thank you again for choosing Town East Ford and for recognizing Jim's outstanding service. We look forward to seeing you again soon!

Helpful
March 29, 2024

Good service and excellent customer care and service my adviser was friendly and professional like it’s always been More

by ARMANDO-L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica reeves, Patricia Breakfield
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Apr 01, 2024 -

Town East Ford responded

Thank you for taking the time to leave this review! It's always rewarding to hear that we're consistently delivering good service, excellent customer care, and friendly and professional service advisors. That's exactly what we strive for! We're particularly happy to hear that you've always had positive experiences during your visits. Knowing that you can rely on us for consistent quality service is very important to us. Thank you again for choosing Town East Ford and for letting us know we're meeting your expectations. We look forward to seeing you again soon!

Helpful
March 29, 2024

Best job and best price professional and good performance . Good actitud Austin is care my truck More

by saulherrera1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with the best possible service: professional, at a great price, and with a positive attitude. It sounds like he took great care of your truck! We'll be sure to pass your kind words on to Austin. Knowing his efforts are appreciated means a lot to him and our team. We strive to deliver exceptional service in all areas, so hearing you received the best job, best price, and professional service is truly rewarding. Thank you again for choosing Town East Ford and for recognizing Austin's outstanding performance. We look forward to seeing you and your truck again soon!

Helpful
March 29, 2024

Te tratan muy bien y muy amables se recomiendan por eso siempre yebo mi troca More

by CONNRAD27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mcoma
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Apr 01, 2024 -

Town East Ford responded

¡Gracias por tomarse el tiempo para dejar esta reseña! Parece que ha tenido experiencias positivas consistentemente durante sus visitas, y realmente apreciamos su lealtad. Nos complace saber que se siente bien tratado por nuestro equipo. Nos esforzamos por crear un ambiente acogedor y confortable para todos nuestros clientes. ¡Gracias por confiar su vehículo a nuestro cuidado! Gracias nuevamente por elegir Town East Ford. ¡Esperamos verle a usted y a su camioneta nuevamente pronto!

Helpful
March 28, 2024

From the start to end, Patrica provided me the best service I could image. She needs a raise and is an asset to your company. She's awesome! If I need service in the future I would return because of he More

by steve_jd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Apr 01, 2024 -

Town East Ford responded

Wow! Thank you for this incredible review of Patricia's service! We strive to deliver exceptional customer service, and it means the world to know she exceeded your expectations at every step. Your kind words about Patricia are truly appreciated. She is an amazing asset to our team, and we'll definitely be sharing your feedback with her management team. We're thrilled to have her on board. There's no higher compliment than knowing you'd return specifically because of Patricia's service. That kind of loyalty speaks volumes about the positive experience she created for you. Thank you again for choosing Town East Ford and for recognizing Patricia's awesomeness! We look forward to welcoming you back again soon!

Helpful
March 28, 2024

Patricia was very thorough and prompt. Great job! Work was done quickly and well. Thank you More

by bradbarker800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Patricia provided you with exceptional service. Her thoroughness and promptness are valuable qualities, and we appreciate you highlighting them. It means a lot that you found her work to be both quick and well-done. We'll be sure to pass your kind words on to Patricia! We're happy to hear your overall service experience was positive. Our goal is to be efficient and effective while still providing excellent customer care. Thank you for choosing Town East Ford and for recognizing Patricia's outstanding service. We look forward to seeing you again soon!

Helpful
March 28, 2024

They always take care of you at this dealership! I love coming here!!! Highly recommend Ford. More

by lukelarue55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Haile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hillmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andon Hollaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Arias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Detten, Payton Courtney
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Apr 01, 2024 -

Town East Ford responded

We at Town East Ford are delighted to hear you love coming here! Knowing we consistently take good care of you makes our day. We strive to create a welcoming and positive experience for all our customers, so your enthusiasm for Ford and our dealership is truly rewarding. Highly recommending us to others means the world to us! We appreciate you spreading the word. Thank you again for choosing Town East Ford and for recommending Ford. We look forward to seeing you again soon!

Helpful
March 28, 2024

Courteous and knowledgeable. Kept me informed of status of work being performed. Great service, thanks to her. More

by ABORNE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
Report | Print
Apr 01, 2024 -

Town East Ford responded

Thank you for leaving this fantastic review! We're delighted to hear you received great service and that our team member was both courteous and knowledgeable. It means a lot that you appreciated being kept informed about the status of your service. Clear communication is a priority for us, and we're happy to hear it went smoothly. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

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