Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,336 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership
View Awards

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

Directions

By Type

Showing 2,336 reviews

March 23, 2024

After the engine was replaced about 10mts ago the bank 2 cat was toast from the oil consumption on the previous engine so I called Christa at Town East to schedule both cats to be replaced on a Tuesday and More

by 1985THOMASNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
Report | Print
Mar 25, 2024 -

Town East Ford responded

We're so glad Christa was able to quickly and efficiently schedule the repairs, order the parts, and get you back on the road with a loaner all within a few days. It's fantastic to hear she recommended the additional carbon clean out, and that your truck is now running like new! Her dedication to your satisfaction is a valuable asset to our team. We truly appreciate your kind words about the friendliness and trustworthiness of our mechanics and staff. Knowing you've entrusted us with your vehicle since day one, and will continue to do so, means a lot to us. Thank you for recognizing our commitment to customer satisfaction – it's what drives us every day! We look forward to taking care of your truck for many miles to come.

Helpful
March 23, 2024

I expected a sheet of any issues. Shannon was excellent and she showed she cared More

by jckdelbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
Report | Print
Mar 25, 2024 -

Town East Ford responded

Thank you for your review! We appreciate your feedback and we're thrilled to hear that Shannon provided excellent service and showed she cared. Her dedication to customer satisfaction is a valuable asset to our team.

Helpful
March 23, 2024

Great They did a great job. I appreciate them. And I'll be back next time More

by lawondasssl
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 25, 2024 -

Town East Ford responded

We appreciate the fantastic review! We're thrilled to hear we did a great job for you. It means a lot to us that you'll be back next time – that tells us you truly value our service. Thank you for choosing us!

Helpful
March 23, 2024

Johnathan, Ray, Eddie and Dallas have really taken excellent care of me made me feel part of town east ford family More

by BYRDSANDRA63
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Mar 25, 2024 -

Town East Ford responded

We're so grateful for your kind words! It means a lot to us that Johnathan, Ray, Eddie, and Dallas made you feel welcome and part of the Town East Ford family. Our team strives to provide excellent care and build relationships with our customers. Hearing that they succeeded is truly rewarding. Thank you for recognizing them by name – we'll be sure to pass on your compliments. We appreciate your loyalty and look forward to seeing you again soon at Town East Ford!

Helpful
March 23, 2024

Erica Very professional, respectful and had good knowledge of the Ford trucks Her estimate for services and the time were spot on Very satisfied More

by E_SPOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Mar 25, 2024 -

Town East Ford responded

We're delighted to hear you had a very positive experience! Thank you for acknowledging our team's professionalism, respectfulness, and knowledge of Ford trucks. We appreciate you mentioning the accuracy of the service estimate and time frame. That's what we strive for! We're happy to have earned your satisfaction. Please don't hesitate to recommend us to others or come back and see us again at your convenience.

Helpful
March 22, 2024

Working with Erica Reeves is a plus for your dealership She has been a joy to work with a smile More

by turknettsr.claude
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Report | Print
Mar 22, 2024 -

turknettsr.claude responded

Erica Reeves is an asset to your dealership with a smile always on her face

Mar 22, 2024 -

turknettsr.claude responded

Town East Ford services on 03-19-24 was outstanding

Mar 25, 2024 -

Town East Ford responded

Thank you for your kind words about your experience with Erica! We are so happy to hear that she provided you a great experience. We look forward to your next visit!

Helpful
March 22, 2024

I felt welcomed and cared for! Crista stayed in communication with me about the status of my vehicle with the details of what was being done and etas of the necessary parts that we More

by luckettjonathan
Recommend Dealer
Yes
Employees Worked With
Crista Harris
Report | Print
Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a kind review about Crista! We're happy to hear you felt welcomed and that Crista kept you informed about the status of your vehicle, including details and ETAs for parts. At Town East Ford, clear communication is important to us, and it sounds like Crista exceeded your expectations!

Helpful
March 22, 2024

Waited a little over two hours but it didn't feel too bad due to Austin's customer service. More

by Guero
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
Report | Print
Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a review! We apologize for the wait time and are always looking for ways to improve efficiency. We're glad Austin's customer service helped make your visit enjoyable.

Helpful
March 21, 2024

Blake helped me out tremendously. What’s funny is on the phone I thought he was a white guy and then in person he looked Hispanic, but turns out he’s Vietnamese haha good guy overall More

by BraedonBollinger1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Town East Ford responded

Thank you for your review and for recognizing Blake's excellent service! We're glad he was able to help you tremendously throughout your car buying experience. We're thrilled you had a good experience and look forward to seeing you again in the future!

Helpful
March 21, 2024

Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back. More

by fltdx737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
Report | Print
Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!

Helpful
1
...
13
14
15
...
234