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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,394 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,394 reviews

April 10, 2024

Quick service processing. Loved that ride share was provided both ways. Fantastic customer service from the first person to greet me to the last person that took my payment a More

by BlueCygnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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Apr 11, 2024 -

Town East Ford responded

Thank you for the fantastic 5-star review! We're thrilled to hear that your entire experience was exceptional, from the quick service processing to the friendly customer service. It means a lot to us that you appreciated the ride share service we provide. We want to ensure getting your car serviced is as convenient as possible. We're also delighted to hear that everyone you interacted with, from the first person who greeted you to the person who took your payment, provided fantastic customer service. At Town East Ford, we strive to create a welcoming and efficient environment throughout the entire service process. We'll be sure to pass your kind words on to the entire team! Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Helpful
April 10, 2024

Good customer service excellent help Austin was a really good help on getting my truck fixed More

by JOHNNYVALDEZ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 11, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you received both good customer service and excellent help from Austin. It sounds like he went the extra mile to get your truck fixed! At Town East Ford, we strive to provide exceptional service and ensure our customers leave happy. We'll be sure to pass your kind words on to Austin - he'll be delighted to know he made a positive impact. Thanks again for choosing Town East Ford! We look forward to seeing you again next time.

Helpful
April 10, 2024

My service representative was great. She was efficient and paid attention to all of my concerns. She got me taken care of and out of there. More

by djvuko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Apr 11, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service representative provided you with an efficient and attentive experience. It's important to us that our customers feel heard and well-cared for. We appreciate you mentioning that she addressed all of your concerns. At Town East Ford, we take pride in listening carefully to our customers and ensuring their needs are met. Thanks again for choosing Town East Ford! We look forward to seeing you again for your next service appointment.

Helpful
April 10, 2024

Great service but too expensive! $1.300, great customer service, I like that I can b updated via text More

by ISABELCRISTINAAV
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ty Swindell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 10, 2024

Great! !!! Not a long wait. Great service . Early morning appointment hassle free! Friendly waiting area. More

by KJONES6819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
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Apr 11, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your early morning appointment was everything you hoped for: short wait time, great service, a hassle-free experience, and a friendly waiting area. That's exactly what we strive for! We're glad you found the waiting area comfortable as well. It's important to us that our customers feel relaxed and welcome while their vehicle is being serviced. Thanks again for choosing Town East Ford! We look forward to seeing you again soon.

Helpful
April 09, 2024

Tyler was friendly and helped me with all of my cars needs. The team was efficient and did a great job! More

by mstason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in the service dept 5 stars
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Apr 10, 2024 -

Town East Ford responded

We're so happy to hear your experience was excellent! Thank you for mentioning Tyler's friendliness and attentiveness – we'll be sure to pass on your kind words. It's fantastic to hear the entire team was efficient and did a great job taking care of your car's needs. That's exactly what we strive for! Thank you for choosing us, and we look forward to seeing you again next time your car needs some TLC.

Helpful
April 09, 2024

I have purchased two vehicles from this particular dealership. The only thing I believe needs improvement is the length of time to purchase a vehicle, it is way too long; several hours. Otherwise I li More

by RUREDEMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Apr 10, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review! We appreciate your kind words about our professional and knowledgeable salespeople, as well as the efficiency of our service department, especially Tyler. We're glad you've had positive experiences with those aspects of our business. We understand your feedback about the length of time it took to purchase a vehicle. We constantly strive to improve the efficiency of our sales process, and we take your comments to heart. We're actively working on streamlining procedures to minimize wait times for future customers. Thank you for your patience and your continued business!

Helpful
April 09, 2024

Very easy to. deal.with. let me know ow everything g goi g on with my vehicle More

by TRASHYFLOWERLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
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Apr 10, 2024 -

Town East Ford responded

Thanks for the review! We appreciate you mentioning that our team was easy to deal with and kept you informed about your vehicle. Our goal is to provide clear and timely communication throughout the service process.

Helpful
April 09, 2024

Great service as always. Even though I had a longer wait than usual they did a great job. Thanks More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Apr 10, 2024 -

Town East Ford responded

We're happy to hear you continue to experience great service at our dealership! We sincerely apologize for the longer wait time than usual during your recent visit. We understand that your time is valuable, and we're always working on improving our scheduling and efficiency to minimize wait times. Thank you for your patience and understanding. We appreciate your continued business!

Helpful
April 08, 2024

Everyone was helpful and easy to work with. Very happy with my purchase and the service. More

by Madeleine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Town East Ford responded

We're so glad to hear everyone on our team made your car buying experience a breeze! We appreciate you mentioning that both our sales staff and service department were helpful and easy to work with. Our goal is to make the entire process smooth and enjoyable, so your feedback is much appreciated. Congratulations on your new purchase, and we're happy you're happy! Please don't hesitate to reach out to our service department if you have any questions as you get to know your new car.

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