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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.8
2,403 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,404 reviews

May 14, 2024

The service was great! No issues whatsoever. I will definitely be back in the future. More

by JUSTINMILLER442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Town East Ford responded

We're thrilled to hear you had a great service experience at Town East Ford! No issues and a desire to return are exactly what we strive for.

Helpful
May 14, 2024

Excellent service, very friendly and helpful employees. My car was ready to be picked up sooner than expected. More

by Staceythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christa & Kaitlyn Hancock
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May 15, 2024 -

Town East Ford responded

We're thrilled to hear you had an excellent service experience at Town East Ford! Friendly and helpful employees are what we strive for, and getting your car back sooner than expected is always a bonus. This feedback lets us know we're on the right track.

Helpful
May 13, 2024

They shoot straight forward with you & make sure you’re getting hellofadeal! Thank you Town East Ford! More

by Brittnitebo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Monks Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Almodovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Henry (Sales Dept.)
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May 14, 2024 -

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing that we prioritize clear communication and strive to get you a great deal. We're thrilled we were able to deliver that for you! At Town East Ford, we believe in building trust with our customers. Transparency throughout the car buying process is key to achieving that. We're happy to hear you felt we communicated openly and honestly. Thanks again for choosing us! We look forward to serving you again in the future.

Helpful
May 12, 2024

Technician left a part of another same model vehicle inside my vehicle. On top of the dash board. That is a no no no. It creates lack of trust. More

by juancarlos0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim - service
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Helpful
May 12, 2024

All I needed was an oil change and tire rotation, and everyone was very friendly and courteous. My late time was only about an hour so that was greatly appreciated. More

by ettamwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service writers name was David. Don’t remember his last name, but he was very nice and informative.
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May 13, 2024 -

Town East Ford responded

Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Helpful
May 12, 2024

Good service, let me know to situation about truck . Explained cost another factors completely. Very good More

by tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a good service experience. At Town East Ford, we believe in clear communication with our customers. We appreciate you mentioning that our team kept you informed about the situation with your truck, explained the costs involved, and addressed any other factors thoroughly. Our goal is to ensure you understand the service your vehicle needs and feel confident in the work we perform. We're happy to hear our team achieved that for you! Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

Helpful
May 12, 2024

David is a professional and is very knowledgeable. He took the extra steps to ensure the value for this trip. Thanks again! More

by joshuareyes1223
Recommend Dealer
Yes
Employees Worked With
David McDonough
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May 13, 2024 -

Town East Ford responded

Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that David exceeded your expectations. At Town East Ford, we take pride in our team's expertise, and it sounds like David's knowledge was a valuable asset to you. We especially appreciate you mentioning that David took the extra steps to ensure you received value on this service visit. Going the extra mile for our customers is what sets our team apart. We'll be sure to pass your kind words along to David – he'll be delighted to know his efforts made such a positive impact on your experience. Thank you for choosing Town East Ford! Please don't hesitate to request David by name for your next service appointment! We look forward to seeing you again.

Helpful
May 12, 2024

Came by to visit my boy Blake didn’t think I was gonna drive off the lot with something he looked out y’all come xxxx with him More

by Artemios420
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delia Gaona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Town East Ford responded

We're thrilled to hear you had such a positive experience at Town East Ford! It sounds like Blake went above and beyond to assist you, and we appreciate you recognizing his efforts. At Town East Ford, we strive to provide exceptional customer service, and it seems like Blake achieved that for you! Congratulations on your new car! We're happy you found the perfect fit and are excited to have you on the road. Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need service in the future. Welcome to the Town East Ford family!

Helpful
May 12, 2024

They are always very nice and friendly the services is always great .service is a little pricey but u trust the guys working on my vehicle. More

by LCSANDS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Town East Ford responded

Thank you for your review! We appreciate your continued business at Town East Ford. It's great to hear that you consistently experience friendly service from our team. We strive to create a welcoming atmosphere where you feel comfortable and confident. We understand your comment about the service price. At Town East Ford, we use high-quality parts and prioritize thorough repairs to ensure the longevity and safety of your vehicle. However, we also want to be transparent about costs. Thank you for your trust in our technicians! We appreciate you choosing Town East Ford. Please don't hesitate to reach out if you have any questions or need service in the future.

Helpful
May 12, 2024

The staff were very helpful and it appears the service went well and within timeline. The only reason it is not 5-star is that it took ~5 months to get my warranty serviced because a tool from Ford was n More

by beolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa
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May 13, 2024 -

Town East Ford responded

Thank you for the 4-star review and your honest feedback. We appreciate you choosing Town East Ford for your warranty service. We're glad to hear that our staff was helpful and the service itself seemed to go smoothly and within the promised timeframe. We sincerely apologize for the extended wait time you experienced due to the unavailable tool from Ford. Unfortunately, certain repairs require specialized equipment, and unforeseen delays can occur when obtaining them from the manufacturer. We understand this can be frustrating. Thank you for your understanding. Please don't hesitate to reach out if you have any questions or need service in the future. We hope to earn your 5-star rating next time!

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