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Toyota Direct
Columbus, OH
1,425 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,426 reviews
March 28, 2025
Quick service, fair price, clean facility, friendly staff, nice waiting area with snacks. The repair guy was nice, communicated well, and took photos of what needed fixed which I appreciated. staff, nice waiting area with snacks. The repair guy was nice, communicated well, and took photos of what needed fixed which I appreciated. More
by a-opper@hotmail.com
Verified CustomerEmployees Worked With
I’m not sure sorry, I think Charles
March 28, 2025
Excellent Job done . Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. More
by frank.boamah
March 27, 2025
The service was easy to schedule and was done quickly. I just feel like there are always a million other things that they tell me I need to take care of. I declined because it’s was all so expensive but I I just feel like there are always a million other things that they tell me I need to take care of. I declined because it’s was all so expensive but I didn’t get a list of the things that need to be done. More
by rhieana
Employees Worked With
No idea who I dealt with
March 27, 2025
Very awful customer service . The service department did not even do the basic checks that they are supposed to do during the oil check . Tried to charge me for more services that The service department did not even do the basic checks that they are supposed to do during the oil check . Tried to charge me for more services that I did not sign up for More
by vsatty02
Employees Worked With
Not sure of the employee name
March 27, 2025
good job good job excellent fine nice good job good job good job good job good job good job More
by agstults
Employees Worked With
March 27, 2025
Indeed Great service and professional service support. I commend Chris. He is Extremely very good and professional. I commend Chris. He is Extremely very good and professional. More
by adeyanju
Employees Worked With
March 26, 2025
If there is a computer for Customers to sign in upon arrival will decrease confusion. Customers don’t know who is next when clerks calls for “next”. We are told by unfriendly/unprofessional clerk (works arrival will decrease confusion. Customers don’t know who is next when clerks calls for “next”. We are told by unfriendly/unprofessional clerk (works at desk) to stand by the door, actually there is not much room there to stand. We are customers not strangers to cause trouble there. More
by biaoalley
Employees Worked With
March 26, 2025
I like the fact that there was always someone who was willing to help you. From the moment I walked in until the moment I left with my new car the salesman and the finance manager worked late to complete willing to help you. From the moment I walked in until the moment I left with my new car the salesman and the finance manager worked late to complete the process. Their professionalism and dedication exceeded my expectations. I love Toyota Direct. I would definitely recommend them to my family and friends. The service I received was superb and it was very much appreciated. More
by alwzrunn
