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Toyota Direct
Columbus, OH
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,617 reviews
August 14, 2025
Went to Toyota Direct today looking to get a better offer and they crushed it, super kind, great conversation, great price! and they crushed it, super kind, great conversation, great price! More
by Zach Shields
Verified CustomerAugust 13, 2025
I always feel welcomed when I get my car serviced. She told me that it would take awhile to get my car serviced. She texted me in a timely manner to let me know that what needed to be done the next She told me that it would take awhile to get my car serviced. She texted me in a timely manner to let me know that what needed to be done the next time I need to get my car serviced. Then she walked me out to my car. More
by tyroneshortness
Employees Worked With
August 12, 2025
Good team in sales and finance made my experience seamless and easy to complete the purchase of a new vehicle. seamless and easy to complete the purchase of a new vehicle. More
by praetorian70
August 12, 2025
Every time I come in for service something is wrong that your service people create your service people create More
by spradlinbubby
Employees Worked With
August 11, 2025
August 07, 2025
Before my appointment I thought they were supportive. But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered But this appointment showed me something different. The cost of the work that I wanted was quite high but most troubling was that I was never offered a loaner. Based on that experience I traded the RAV4 and bought a Ford. More
by empireboy67
Employees Worked With
August 07, 2025
I have use Toyota Direct Service for over 10 years. They provide good service, but I always feel it is more expensive than it should be. Also, the service consultant role is a bit confusing. I feel They provide good service, but I always feel it is more expensive than it should be. Also, the service consultant role is a bit confusing. I feel like I get stuck with a person because they checked me in (and they probably get the commission). This time, my consultant was not there the next day and it led to poorer service. I want great service every time I call or arrive, not just from the person who checked me in. More
by ewhisler
Employees Worked With
Chuck
August 07, 2025
They did not give me enough choices in cars and the salesman did not help. It sucks salesman did not help. It sucks More
by janetsmathers
Employees Worked With
