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Toyota Direct
Columbus, OH
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,402 reviews
May 15, 2025
Cordial greeting. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. More
by chuckweiden
Verified CustomerEmployees Worked With
May 14, 2025
Made me feel very comfortable and was a pleasure to talk to and was very helpful to and was very helpful More
by bfsheetmetal425
Employees Worked With
May 14, 2025
Quick efficient and hopefully just a precursor of my experiences with Toyota direct service!! Thank you for being so quick and efficient. And humorous, you made me laugh while I was there. experiences with Toyota direct service!! Thank you for being so quick and efficient. And humorous, you made me laugh while I was there. More
by ahoule7
Employees Worked With
May 14, 2025
Justin was great. Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! Very polite and helpful as was everyone who helped me. I would definitely recommend Toyota Direct to others. Thank you! More
by rboydwbts
Employees Worked With
May 14, 2025
Spacious facilities,courteous staff ,great seating arrangements with television screens and provisions like coffee,tea bags,,hot chocolate and snacks.Everything is great with siren atmospheres to rela arrangements with television screens and provisions like coffee,tea bags,,hot chocolate and snacks.Everything is great with siren atmospheres to relax while waiting for service More
by stephennkrumah247
Employees Worked With
May 14, 2025
Everything was scheduled and well executed with in the shortest time which made me to choose them for future services shortest time which made me to choose them for future services More
by Michael Ablanga Jusu
Employees Worked With
May 14, 2025
Ron Helmet could is an asset to your service department! You need more mechanics like him!!! You need more mechanics like him!!! More
by JBECK50
Employees Worked With
May 13, 2025
Great friendly knowledgeable service! Always a great experience! Thank you! Too many words required for this review though. That is ridiculous! Always a great experience! Thank you! Too many words required for this review though. That is ridiculous! More
by bimwili29
Employees Worked With
May 13, 2025
We aren’t happy to take care my car my tire get light on the sensor oil change isn’t off and they are not change oil change next appointment tag number when I go back nothing change they put wrong tag n the sensor oil change isn’t off and they are not change oil change next appointment tag number when I go back nothing change they put wrong tag number they said no manager right now More
by omaraani2008
Employees Worked With
Frist day Anthony Rondon. Second day Larissa Sanker
May 13, 2025
We are very pleased with our Grand Highlander purchased from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full from Toyota Direct. Even though our sales person, Robert Liniger, is not listed below, we would give him 5 STARS for his friendly welcome, his full attention to us, and his assistance in helping us secure our Grand Highlander. We had been to three other dealers and Robert made the difference in us choosing our vehicle. Brandon Snow was also very friendly and helpful with our financing, making us feel at ease and trusting with our financial commitments. More
by dkindinger
