Toyota Direct - Service Center

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

Jake was exceptional! He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. More

Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

Dealership is very honest if service is not needed at the time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! More

I’ve been going to this dealership for years now and my father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highl father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highly recommend this dealership to anyone for service needs More

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More

Replaced my rear windshield wiper and it immediately broke off upon first usage of the wiper broke off upon first usage of the wiper More

Jake Handlin, in service, was very polite and professional. He kept me informed and up to date on my vans progress. professional. He kept me informed and up to date on my vans progress. More

Very well organized and helpful staff! Waiting areas very clean.but nothing else that I can think of at this time! Waiting areas very clean.but nothing else that I can think of at this time! More

The service and parts department do not coordinate well and neither department returns a call and neither department returns a call More