Jim Elgin
Jim Elgin at Toyota Direct

Jim Elgin

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.6
68 Reviews
4.6

68 Reviews

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68 Reviews of Jim Elgin

November 01, 2026

Dealership Rating
Employee Rating

Parris does an excellent job in communicating. He returns calls even on his day off. Valuable employee. More

by dmill44
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Smith, Fadi Hamid

Nov 01, 2026

Toyota Direct responded

Thank you so much for sharing your feedback about Parris! We appreciate your business at Toyota Direct. See you again!

October 23, 2026

Dealership Rating
Employee Rating

it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2026

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

August 01, 2026

Dealership Rating
Employee Rating

Friendly and prompt service. Good pricing and customer service. I would highly recomment this to anyone. More

by bernard.longho
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 04, 2026

Toyota Direct responded

Hi Bernard, we're so pleased to hear our team made your experience a great one! It's wonderful to know you found such great value working with us. Thank you for choosing Toyota Direct and recommending our work!

July 28, 2026

Dealership Rating
Employee Rating

The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 25, 2026

Dealership Rating
Employee Rating

The service advisor seemed to be ok but the actual work completed was a little less than subpar More

by sparks05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2026

Toyota Direct responded

Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 1-star rating. Thank you, Paul Sayre - Service Manager - 614-476-1979

Jul 29, 2026

sparks05 responded

Thank you for your response, Paul, but I've been burned too many times at Direct and every Service Manager says the same thing. At this point, I think I should just move on and find a different service shop.

July 21, 2026

Dealership Rating
Employee Rating

Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

July 02, 2026

Dealership Rating
Employee Rating

This dealership has a Great service team, good timely communication and commitment to excellence! Thanks for all you do!!! More

by jeannem2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Strawn, Caleb Meyer

June 06, 2026

Dealership Rating
Employee Rating

The service time was great and how the service was explained, and how my policy was reviewed to me. More

by emeliafekaa
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 30, 2026

Dealership Rating
Employee Rating

Very friendly very professional turn my car in on a Monday and got it back Tuesday evening. More

by SVin377348
Recommend Dealer
Yes

April 16, 2026

Dealership Rating
Employee Rating

Great service and I was impressed with the speed and time of completion. Excellent service. More

by tettehemmanuel32
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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