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Toyota Direct - Service Center

Columbus, OH

4.1
866 Reviews

866 Reviews of Toyota Direct - Service Center

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February 01, 2025

Justin is a great employee that made sure I was taken care of quickly and efficiently! His customer service skills are top notch! He deserves a raise! More

by mejmogh88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Told the service writer just wanted an oil change and tire rotation. She still tried to get me fir a tune up and cabin filter. Did not appreciate . More

by eblackma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

When I bought my RAV4 I didn’t notice there was a dent, I called the dealer couple of times to explain to him ,he’told me he will contact his boss till now More

by ladyjoycequarshie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
At Drive Toyota
January 30, 2025

I came into Toyota dealership and the gentleman who was helping me out was outstanding Beyond his capability of doing the work and the gentleman's name is Chuck More

by sihan61440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Chuck
January 30, 2025

Service guy was very friendly and answered my questions. I had a question about my tire pressure and the mechanic checked tire pressure to verify it was correct. More

by Majmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the young man’s name but he was nice
January 30, 2025

I already scheduled appt online. I kept getting phone calls to schedule appt. I dont know if computer shows this to let advisor know. More

by brhenestofel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Handlin
January 30, 2025

The waiting are reasonable, because I didn't have a appointment. Thanks Good job to the service people More

by ALIOUTHIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

It is a very nice dealership with very good people and good customer service skills. More

by mhs_amiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Lincifort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dariush (Dee) Nabavi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2025

Toyota direct is fast and efficient. Had me in and out in only a few hours More

by vkaufman75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure her name
January 29, 2025

I have trusted Toyota Direct for years. Chris Grossman is Awesome! He does an Amazing Job!! More

by jlkeller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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