Toyota Direct - Service Center

Long wait time. Tire pressure always comes on a day after servicing and was told I needed an alignment for my new Toyota Highlander and which I did but now I feel it Tire pressure always comes on a day after servicing and was told I needed an alignment for my new Toyota Highlander and which I did but now I feel it wasn’t performed but I was charged because the car doesn’t drive as smooth as before. I was told the Recall on update engine software was performed but I still have that notification on the App to perform it. More

Chuck, the service personnel was personable, explained service needed and kept me informed! Great job! I will be back with the continued super service! service needed and kept me informed! Great job! I will be back with the continued super service! More

Had my car for 2 months took it in for 1 thing and they fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making th fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making the same sound. It was making before I dropped it off. I will not take my car back Jeremy, he’s rude More

Poor staff and client experience. My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call Toyota and let them know what is going on. I called Toyota myself and explained to them. Toyota told me they’ll contact the dealership and get back to me within 24 hours. I’m yet to hear back from them. Even with rental car the dealership was not willing to pay for it till my car is fixed. They were telling me I have to make a deposit of $35 which I had to seriously decline to do that, before they decided to pay for the rental. They only paid for 2 days and I’m hoping my car will be fixed by the end of the 2 days period. I’m not taking my vehicle there anymore for servicing and won’t recommend anyone to go there to service their vehicle. A friend of mine also said she had some issues with them in the past. More

Friendly staff. Efficient. No more words needed. 15 words is sometimes too many words. Thanks Efficient. No more words needed. 15 words is sometimes too many words. Thanks More

Mindy stood on her head to make sure my vehicle had new tires prior to a heavy snow storm. She worked closely with Steve to order the highest rated tires at the best price. She then got me in to have them tires prior to a heavy snow storm. She worked closely with Steve to order the highest rated tires at the best price. She then got me in to have them installed. Those guys are the best! More

Wish I would have bought my new canary here instead of fighting with Buckeye Toyota fighting with Buckeye Toyota More

I am writing to express my disappointment with the experience I had during my recent visit to your service department. I scheduled my appointment for 10:00 AM, and I was informed by Lacy that the s experience I had during my recent visit to your service department. I scheduled my appointment for 10:00 AM, and I was informed by Lacy that the service would take approximately an hour and 20 minutes. Unfortunately, my car was not ready until shortly after 1:00 PM. This significant delay caused me to waste my only day off sitting in an uncomfortable waiting area, away from my children. One of the reasons I chose your location was due to the amenities advertised on your website, such as a child play area and a complimentary shuttle. However, when I inquired about these services, your employees laughed and informed me that they had not been available for years. This was both frustrating and misleading. I strongly recommend updating your website to reflect the current services offered so that customers can plan accordingly. Additionally, I suggest reconsidering how many appointments you schedule if you cannot meet the promised timelines. It’s unfair to customers who rely on accurate time estimates and efficient service. When I voiced my frustration to a service team member, they had to search for Lacy because she was unresponsive to my text messages, further adding to my negative experience. Considering the long wait time, the lack of communication, and being misled about the services offered, I believe I deserve a discount or some form of compensation. This experience has left me deeply dissatisfied, and I will not be recommending your service department to others unless improvements are made. I hope you take this feedback seriously to enhance future customer experiences. More

Easy to get an appointment, work is always done well, waiting area is very comfrotable, customer always comes first. Have been going there for 17 years or longer, highly recommend for your Toyota service waiting area is very comfrotable, customer always comes first. Have been going there for 17 years or longer, highly recommend for your Toyota service needs. More

I have 2021 Rv4 it was on the recall list, so I broth in per manufacture order to fix the problem. When they done fixing and they told me care was ready to pick up, and I pick up my vehicle, sit belt alarm per manufacture order to fix the problem. When they done fixing and they told me care was ready to pick up, and I pick up my vehicle, sit belt alarm was constantly alarming. that was so annoying, and upsetting. I had to bring the car back, and when I explained the problem they did not want listen to me. I had to ask them to drive the car to see themselves, when they drive they acknowledged the problem, and they fix. That was bad experience. More