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Toyota Direct - Service Center

Columbus, OH

4.1
871 Reviews

871 Reviews of Toyota Direct - Service Center

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January 14, 2025

Always the best. I would recommend Toyota Direct to anyone and everyone. They treat you like family. More

by jrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Thank you for the great work, it took a little longer than I expected but the team was sweet. More

by Currie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Excellent service - I appreciate that an appointment is not always necessary. Great communication - everything was explained and options offered. More

by rswilkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2025

Everything has changed with New service advisors not being very educated about the cars they are servicing. Like saying when checking on car that the work hasn't started, then 2 minutes later you get a More

by nyconection
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New service advisors not listed
January 10, 2025

Quick service in and out. Scheduling was fast and flexible too. I come back for all of my services. Great job! . More

by RALTIERE6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Long wait time. Tire pressure always comes on a day after servicing and was told I needed an alignment for my new Toyota Highlander and which I did but now I feel it More

by aagyeman.jnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
January 10, 2025

Chuck, the service personnel was personable, explained service needed and kept me informed! Great job! I will be back with the continued super service! More

by barbreads_35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
January 09, 2025

Had my car for 2 months took it in for 1 thing and they fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making th More

by jamesbitting19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Poor staff and client experience. My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call More

by wazup2131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Friendly staff. Efficient. No more words needed. 15 words is sometimes too many words. Thanks More

by kaybro79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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