Candy Strawn

Got me in and out promptly for my 10,000 mile maintenance visit. Was easy to make appointment at my convenience. Convenient area to wait. visit. Was easy to make appointment at my convenience. Convenient area to wait. More

by Marybeth Verified Customer Verified Customer

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This dealership has a Great service team, good timely communication and commitment to excellence! Thanks for all you do!!! communication and commitment to excellence! Thanks for all you do!!! More

by jeannem2 Verified Customer Verified Customer

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Toyota Direct service and sales teams always do a great job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. More

by bfinn76 Verified Customer Verified Customer

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Confusion, miscommunication, some sales people with multiple customers some with none. Slow process. Did very well with title/tag transfer multiple customers some with none. Slow process. Did very well with title/tag transfer More

by destroyer3570 Verified Customer Verified Customer

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Great experience. Repeat customer (over and over again) Candy Strawn and Russell Doddroe took great care of us. Repeat customer (over and over again) Candy Strawn and Russell Doddroe took great care of us. More

by craigmokma Verified Customer Verified Customer

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Customer service even when buying a new car for cash is abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with s abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with sales person as they went thru some of the car features. I have two anti rust hole plugs in my glove box-don't know what they are for. Paid cash, and was rushed out of there. Noticed a dent on the car afterwards, car mats were dirty and glass was smudged. they did have two cars, but never offered to get the color I really wanted. Very disappointing. More

by rmannino Verified Customer Verified Customer

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The staff I spoke to were very helpful. I am satisfied with the service at this dealership. I am satisfied with the service at this dealership. More

by Rachel Verified Customer Verified Customer

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by Steve S. Verified Customer Verified Customer

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Fadi and Dariush both seemed more interested in moving on to their next customers than with spending time with me to go over details of the car I was purchasing. I felt rushed through the entire process. We to their next customers than with spending time with me to go over details of the car I was purchasing. I felt rushed through the entire process. We had to make a return trip to the dealership to get answers on items that should have been covered on the checklist when I picked up the car. Candy was very helpful on our return visit, answering all of our questions in detail. So far we are pleased with the car, but we could’ve bought it at any Toyota dealership. I’ve bought three cars previously at Kings Toyota in Cincinnati, all were positive experiences. More

by mmauck02 Verified Customer Verified Customer

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I had an easy and efficient experience with everyone who assisted me. My questions were answered and the whole process was quickly done and done well. assisted me. My questions were answered and the whole process was quickly done and done well. More

by purplebutterfly41 Verified Customer Verified Customer

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