Toyota Direct - Service Center

This experience was really poor. They pushed back the repair 3 days, said they were going to provide a rental car for free, yet we were charged $175. We asked for an estimate for a They pushed back the repair 3 days, said they were going to provide a rental car for free, yet we were charged $175. We asked for an estimate for a trade in, never received one. When we went to pick it up, they couldn't find the paperwork and couldn't explain the bill. Even though it was less than quoted, there was no explanation. Overall, I was truly disappointed in the service. Communication was very poor. More

My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

Great explanation of what was found regarding my front wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explai wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explained all that would be done. He asked if I had any questions or concerns. More

Chris Grossman has always taken good care of my cars. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. More

Great service was in/out in about an hour. The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was told I still had 5k miles before one was needed. More

I always receive great service from this location. All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable seating while waiting. More

I was overcharged by $5. 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me kn 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me knowing when to have my next oil change performed. More

Chris Grossman is the best professional, respectful, complete in the details and always with a smile Kudos to Chris complete in the details and always with a smile Kudos to Chris More

She very good, customer service Rep, very nice and helpful with the questions I ask and have great answers. helpful with the questions I ask and have great answers. More

Dealership help me to find the right vehicle for my needs. they took very good care of my vehicle needs. they took very good care of my vehicle More