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Toyota Direct - Service Center

Columbus, OH

4.1
863 Reviews

863 Reviews of Toyota Direct - Service Center

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December 16, 2024

Based on alleged feedback service rep received from the staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he s More

by vestal0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

I always receive excellent service. Service associates are always friendly and I get walked out to my vehicle. More

by Purple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

I had an exceptional experience at Toyota From start to finish, the staff was professional, knowledgeable, and attentive to my needs. Joey Ronk went above and beyond to help me in the service department, T More

by Rayvenjohnson653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

Bought my car there in 2010. all the service has always been top notch. the managers and employees are honest, respectful and have always done what is best for my car. I no longe More

by lin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Lyn Ronk
Apr 28, 2025 -

lin23 responded

Great Service, communication and Employee commitment to achieving excellence.

Apr 28, 2025 -

lin23 responded

Great service again! Number 1 service in Ohio!

December 15, 2024

Fast and friendly service. Done in about half the time quoted and came in under quote in price as well. More

by thenodrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember who assisted me, so I tried to give everyone 5 stars but the survey wouldn't let me
December 14, 2024

Great service nice people and I feel that I get Proper maintenance for my Camry More

by bkinser26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
December 13, 2024

This issue has been brought up with many people with your service office but no one has reached out!!! More

by Rcrum003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Never buying Toyota again problem after problem and Toyota has no solution I’m going back to ford More

by mray8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Direct Toyota is a great company and they are very courteous and knowledgeable about the customer More

by bobchap47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2024

I had a service appt. That morning at Tansky. The one lane line into service there was out to 161. I waited 40 minutes in my car still hadn't talked to me. I asked to get More

by BLU287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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