Toyota Direct - Service Center

Provided great advice in a friendly manner and kept me updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solu updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solution will correct the problem. The previous 2 times when I came with 2 layers of floor mats, I was told by other advisors that I need to depress the brake further even though I was depressing the brake as far as I could. I hope that I will be able to get her the next time I have service done. More

This dealership provides excellent service. However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This t However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This time, I went in expecting to pay $179 for a 30,000 mile check-up and ended up with a $600 bill. More

I got there early. It took me early and was done rather quickly. And everyone was nice It took me early and was done rather quickly. And everyone was nice More

Grossman and his crew are the best! Been taking care of me for 20+ years. Been taking care of me for 20+ years. More

I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More

Quick service. Nice area to wait. Polite service representative who answered all questions I had Nice area to wait. Polite service representative who answered all questions I had More

Made an appointment to have a tire looked at 2. 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issu 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issue and request for a service manager to return a call, 4 days later have yet to hear from anyone. The next phone call will be to corporate to express my displeasure. More

Convenient location. Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choic Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choices and bagels. More

The service was easy to schedule. I was kept well informed during the appointment both through texts, and in person from the coordinator. I was kept well informed during the appointment both through texts, and in person from the coordinator. More

Charge too much for services. $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expe $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expense. Was over $1,000 to get 3 tires & 1 free & an alignment for 15” tires. Will get free rotation . More