Toyota Direct - Service Center

Overall good service but the service technician, after completing his inspection, recommended replacing my front rotors when the only thing that was necessary was replacing the brake pads. My husband easi completing his inspection, recommended replacing my front rotors when the only thing that was necessary was replacing the brake pads. My husband easily did that and said the rust that the technician was concerned about was minor and superficial, saving us about $500. More

I like the spaciousness of the waiting area. Everything is clean. I was able to do some work while I was waiting. Everything is clean. I was able to do some work while I was waiting. More

great service and place to buy a new truck need better snakes for waiting area snakes for waiting area More

Great every time we take our vehicles in! They are trustworthy, loyal and do a great job! They are trustworthy, loyal and do a great job! More

Courteous engaging knowledgeable service. Kept me informed about the process. I was very pleased with the service provided. Kept me informed about the process. I was very pleased with the service provided. More

I had a 68,000 mile service done on my Highlander. I noticed the next day that the bottom trim of my right side drivers door near the mud flap had come loose. I have no idea how this happened, I k I noticed the next day that the bottom trim of my right side drivers door near the mud flap had come loose. I have no idea how this happened, I know it wasn't loose before I took it in, but I can not say for sure it happened while being serviced. More

They have a glitch in the new Toyota. The sun roof will not work after a few months The sun roof will not work after a few months More

I was told when I made appt it would take 45 min. It took 2 1/2 hours for the service campaign for an update of computer. And it still shows on my Toyota site. Did they do the update? It took 2 1/2 hours for the service campaign for an update of computer. And it still shows on my Toyota site. Did they do the update? More

always great service but tech forgot to replace back brake light. Only problem in decades of service. Great staff. brake light. Only problem in decades of service. Great staff. More

Lately, the service has been mediocre. Went to check the proble with my TPMS and the girl was just like it's broken, 165.00 to do the diagnostic and change the broken piece. I decided agai Went to check the proble with my TPMS and the girl was just like it's broken, 165.00 to do the diagnostic and change the broken piece. I decided against it for now. Then I went for an oil change and tire rotation. I was told I would pay 88.00 plus tax. When I checked out, it was a total of 108. And some change. What in the world! The live young man, told me it was because of the extra materials they used for everything. I'm not against paying for it but I was told 88.00 plus tax. I didn't know toyota had hidden fees. I was so upset, I left. Once I got in the car the maintenance required soon message came up. Also, no MPI was done at all. Ugh! More