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Toyota Escondido

Escondido, CA

4.4
985 Reviews

231 Lincoln Ave

Escondido, CA

92026

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Showing 985 reviews

September 30, 2017

Amazing Customer Service My husband and I had the best experience ever buying our first car together. Sale associate and management to finance altogether aced the customer ser More

by elsasitt09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Badillo, Lorenzo Maldonado, Vernon Alexander
September 29, 2017

Scammed , dishonest , and thief. SOLD A LEMON TO ME I have reached out numerous times to get the contract from when I purchased my first vehicle. However, it was a lemon lasted 2 1/2 months and had to More

by Explorerguy05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sterling!!! , Oscar Marcial, Jorge Munoz, Jenny Branson, Jessica Swanger
Sep 29, 2017 -

Toyota Escondido responded

I Philip, I am sorry to hear about your frustration. We aim to give every customer a truly exceptional experience and I am sorry yours was not. You traded in the vehicle when you purchased the Camry, and there was a trade value and payoff difference that was applied to your Camry loan in April 2014. With your payoff difference, down payment and other added items, your loan was well under $32,000, not over as you stated. Dave in Finance also left you a voicemail on 2/16/17 to assist you. Please contact me personally so that I have the opportunity to assist you. I have not spoken with you prior to your review. Jessica Swanger, Customer Relations Manager. Jswanger@Toyotaescondido.com. 760-796-3825

Oct 16, 2017 -

Explorerguy05 responded

No I didn't trade it in! Your dealership didn't know what was wrong with the car and I was charged for the warranty twice from both cars! I got the original contract from west lake ! You guys are incorrect and have many inconsistencies ! Why was I charged for the warranty twice and for a lemon . I have all the contracts now...you now will see the Westlake contract that also had gap insurance and ...I barely had the car ...then it was in your shop for so long ...you guys are not right . It was not a trade in!

Oct 16, 2017 -

Explorerguy05 responded

Also, there are so many things that are wrong...for example the odometer reading is incorrect on the her ...the paperwork is very deceptive and wrong! I have the paperwork stating the gap insurance for both cars and the warranty , which the hhr was under when they declared it a lemon

September 27, 2017

Excellent from beginning to end I had an excellent experience from beginning to end. It was my first time buying a car and everybody warned me about how stressful the process can be More

by Marissa760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado, Oscar Marcial
September 13, 2017

Toyota Experience When I first called into Toyota a man named Shawn picked up. I had told him exactly what I wanted and the next day he presented it to me with ease. No More

by Zach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Heemstra
September 10, 2017

Excellent experience! The men and women of this dealership made my experience stress free and helped me to find the perfect vehicle. Thank you Juan, John all! More

by Mossy 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lovett, Juan Zaragoza
Sep 15, 2017 -

Toyota Escondido responded

Thank you for the 5-Star Review! Congratulations on finding your perfect vehicle and thank you for being a part of our Toyota Escondido family! It is customers like yourself that make our dealership special. We will make sure Juan and John are thanked and know about this awesome review! Thanks again, Jenny Branson Customer Relations Manager Toyota Escondido jbranson@toytoaescondido.com 760-796-3968

September 08, 2017

Pleasant Experience Arrived in Esco location to simply service our current vehicle, ended up buying a new hybrid camry because Shawn was walking around and took the tone More

by CamHy17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Heemstra
September 05, 2017

Muy bien trabajo y atentos Oscar Marcial es buen vendedor esta muy bien informado con la información y características del auto que busque es muy amable y abierto a responder ca More

by Eduardo2797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Marcial
September 05, 2017

Simple transaction Straightforward and simple new vehicle purchase. When discussing purchase price I didn't like the numbers being all about the monthly payment instead More

by Alex3787
Recommend Dealer
Yes
Employees Worked With
Roberto Cotto, Vernon Alexander, Sergio Almaraz
September 02, 2017

Customer Loyalty We have been repeat customers to the Toyota Family for over 39 years. We sold a 2007 Corolla S with 156K miles odometer by private party and purchase More

by Rudy and Wanda Koehl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garth Hersey, Ray Clearwater, Domenico Giannola, Hector Aguirre, Scott Whitehead
August 31, 2017

Juan Zaragoza made leasing our new Corolla easy! We were looking to trade in an older model Toyota Corolla for reliable newer model for commutimg. Juan was extremely knowledgeable and worked within More

by Rebeccah J Abney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Zaragoza
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