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Toyota Knoxville
Knoxville, TN
883 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 883 reviews
January 24, 2022
Thank you Austin for the best experience yet!! He knew everything there was to know during my car buying experience and made it very convenient and simple for me! He always will get you the best deal poss everything there was to know during my car buying experience and made it very convenient and simple for me! He always will get you the best deal possible!! Thanks man! More
by Boston54.tb
Employees Worked With
Austin Davis
January 23, 2022
Thank you Austin, for your great service and honesty! You were very knowledgeable answering all my questions, and made sure that I drove away happy. were very knowledgeable answering all my questions, and made sure that I drove away happy. More
by harrysims94
Employees Worked With
Austin Davis
December 03, 2021
Amazing!!! Michael Haun goes above and beyond for the customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as customers and is super knowledgeable. When I had a minor issue with my advisor he handled my issue immediately! He found a solution and used that as a teaching lesson for his advisor. I am a lifetime Toyota KNOXVILLE customer. Thank you!! More
by SarahJanesMom123
October 27, 2021
Before I visiting Toyota Knoxville, I was a big fan of the brand. However, please do not do business here. These people have no idea what Toyota quality if...The folks in sales make up fake appointments the brand. However, please do not do business here. These people have no idea what Toyota quality if...The folks in sales make up fake appointments to get you in the door, and that alone should have warned me, yet, expecting Toyota quality, I continued. I was sold a car with no oil, a point that they still dispute...Why would I lie?...Now, the car has paint coming off, and the only solution offered by Toyota Knoxville is "Let me check"...I am checking on other places to do business, and I urge you to do the same....If you must go to TK, avoid the salesperson called Ryan...A chain-smoking 2nd generation car hawker, who must have learned dishonesty at his Dad's feet, is, not only dishonest, but a huge time waster...Once more, DO NOT do business with these folks...If you do, you will certainly regret it...I know I do... More
by waylonlambert
October 07, 2021
Our experience with Toyota was Awesome Shannon Casey and his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my T his crew are the people to see. Very, very knowledgeable and helpful.it was such a pleasure dealing with them. I wouldn’t go any place else with my Toyota except Toyota of Knoxville. Make sure you see Shannon Casey for all repairs. More
by Don Faoro
Employees Worked With
Shannon Casey
September 09, 2021
Had a great experience working with Chad at Toyota Knoxville. He was very clear about the whole purchasing process and we were able to grab the car we wanted quickly before anyone else could buy it. T Knoxville. He was very clear about the whole purchasing process and we were able to grab the car we wanted quickly before anyone else could buy it. They made the 2012 highlander look brand new! More
by Dustin
Employees Worked With
Chad
July 14, 2021
The car wasn’t even ready with the accessories installed that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can under that were included in the quote. Everything I was told was wrong, from delivery 6-8 weeks (15 actual) to the rebate shouldn’t go down. I can understand that part, but to have your sales manager tell me the price of the vehicle increased and trying to add the accessories back and excluding the fact that my trade-in was worth more as well was inexcusable. Then to try to add $500 to it was unacceptable. Bottom line is TOK reneged on the agreement from March. It also took multiple emails and phone calls just to get my deposit back. This was one of the worst buying experiences I have ever been a part of. More
by kr547
February 26, 2021
Very deceptive involving a minor repair. In had a nail in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a v in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a very cold attitude at the dealership from Mr. Hughes. Long story short, I do not feel that I can trust this dealership to be honest with my future repairs. Very deceptive in not telling me my tire was under warranty with the tire manufacturer & should find a local tire service to repair tire. More
by L Vaughn
Employees Worked With
