Toyota Pasadena

I recently purchased a car from Toyota of Pasadena and I must say that they are shady... Even after I told them that I was going to write a check for the car, they financed the car without telling me and must say that they are shady... Even after I told them that I was going to write a check for the car, they financed the car without telling me and basically used my check to pay off the loan, probably so that they could get a kick back from the financing bank. I only found out about this when I met with the Finance person to sign all of the paperwork. And even then, he didn't tell me about it...when I saw the paperwork and told the Finance person that I was not financing the vehicle but was going to write a check for it, he said "no problem, that's your choice. You can write a check of it and we'll pay off the loan or you can finance it.". I think this all began when the salesperson asked for my SSN and the types of information that would be used to apply for a loan. When I asked him what this was for because I was not going to finance the vehicle but write a check for it, he said that they have to run a credit check to see if they can accept a personal check from me. And all this was before we even began discussing the price. And the salesperson was an idiot... They had an advertisement in the Los Angeles Times that day so I took it in with me and when I showed it to him, his questions were: 1. "Are you sure this is our ad (even though it had 'Toyota of Pasadena' on it)?"; 2. "Are you sure this is in today's paper (even though it had that day's date on it)?". And after they agreed to match a previous quote that I got from another Toyota dealer (which I should have gone to thinking back now...), the salesman told me "oh by the way, we installed an alarm system on the car which wasn't listed on the window sticker so it will be an additional $695. Right. I told him to remove this alleged 'alarm system' because I didn't want it and they were able to remove this 'alarm system' in about 5-minutes... Hmmm... And the delivery process? The salesman drove the car up from the car wash area, handed me the two sets of keys, and told me to read the owner's manual and let me know if I have any questions. Oh, and to give him all high scores when Toyota contacts me with a survey. Right. Needless to say, I will not be going back to Toyota of Pasadena for anything, not even the complimentary Toyota Care service, even though I only live 10-minutes from them. I will gladly drive further to not have to deal with Toyota of Pasadena. Beware of Toyota of Pasadena. More

By far the best car shopping experience we've ever had. Elcer Hernandez of Toyota of Pasadena made this experience very easy and we did not feel pressured into purchasing a vehicle. He asked us what we wer Elcer Hernandez of Toyota of Pasadena made this experience very easy and we did not feel pressured into purchasing a vehicle. He asked us what we were looking for and he found EXACTLY what we wanted. The right model, color and options for our new vehicle. He gave us a quote via e-mail and even matched a competitor's price. Elcer fully explained the functions of the vehicle and even connected our bluetooth to our new vehicle and explained how it worked. Again, no hassle and no pressure while at the dealership. Elcer is very professional, friendly and VERY knowledgeable of the vehicles he is selling there. I would TOTALLY recommend Toyota of Pasadena and HIGHLY recommend Elcer Hernandez. Thank you Toyota of Pasadena for giving us a great deal and great experience in buying our new car. More

It feels more like a used car sales lot, than a dealership. They take long to do the work, try to sell you what you may not need. They tell you the car will be washed, but when they bring the unwas dealership. They take long to do the work, try to sell you what you may not need. They tell you the car will be washed, but when they bring the unwashed car to you, they hope you will not want to wait more than you already have and leave. More

Bought my scion Tc from Brian Davini....great sales manager; helped make my decision easier, went over the whole car with me and put my mind at ease that i would be safe...Even convinced my mom that I manager; helped make my decision easier, went over the whole car with me and put my mind at ease that i would be safe...Even convinced my mom that I was buying a great car. If you want a a helpful honest person, I highly recommend him! More

Raymond Kwong is extremely rude, condescending and a disgrace to customer service. He talked to me like I was stupid as well as lied to me and made me waste my time. disgrace to customer service. He talked to me like I was stupid as well as lied to me and made me waste my time. More