Toyota Santa Monica - Service Center

Thomas made every effort to get my car looked at as soon as possible, because I had to take my sister to a pre-op. He also got me a rental car right at the dealers. He is professional, kind and explains e as possible, because I had to take my sister to a pre-op. He also got me a rental car right at the dealers. He is professional, kind and explains everything related to the car's problem and what they found in detail, including showing me the battery test results. I will ask for him every time as my service writer. The dealer did not find anything wrong with my battery or alternator and they did not charge me for their time. More

We absolutely LOVE this dealership. From the time, we We absolutely LOVE this dealership. From the time, we bought it thru Eric Howard to the service we just received with Hollie Kaminsky, the service is We absolutely LOVE this dealership. From the time, we bought it thru Eric Howard to the service we just received with Hollie Kaminsky, the service is impeccable. Hollie went beyond her required service to assure we were well taken care of when I forgot to bring my paperwork with me. We feel as though we are at a friendly "neighborhood" business where everyone is knows and is there for US. Thank you to everyone from sales to service for your caring service. (I know there are many "behind the scenes" mechanics and service people whom we never have contact with ...thank you for ALL you do!) More

Service advisor Shari Atkins provided courteous, attentive and expedient service today and confirmed that Toyota of Santa Monica is the premier Toyota dealership in the area. Thank you! attentive and expedient service today and confirmed that Toyota of Santa Monica is the premier Toyota dealership in the area. Thank you! More

Martin provided excellent assistance during my recent service visit. Although they were backed up and I needed to come back the next day to finish the repair work on my car, Martin was extremely friendly service visit. Although they were backed up and I needed to come back the next day to finish the repair work on my car, Martin was extremely friendly and professional. I will absolutely return and recommend Martin as a most trusted service advisor. If you have a choice, ask for Martin. More

This is a great place. I have used them since 1995 and have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. More

Hollie was friendly, thorough in her explanations and my car was done an hour ahead of schedule. It was a pleasure working with Hollie and I highly recommend her! car was done an hour ahead of schedule. It was a pleasure working with Hollie and I highly recommend her! More

I own a Matrix and a Prius. I live 6 blocks away on 11th St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a b St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a basic service. I arrived at 7:30 am and I was attended quite fast, there were just few cars in the lot. After the paper work I was asked when do you want your car back, I answered how about after Lunch. I was told @ 2PM will be ready. Fine. At 12 PM I called to see if the car was ready, the person on service told me he would have my service rep to call me right back and advise. At 1 PM no call, at 2 PM still no call, I walked to the lot and the car was not ready, the service person came back to tell me " By the way, you need to have work in your brakes", and I answered you are telling me now? When do you suggest to do that? He said - now. My response, let me see it took you 6 hrs to do a basic routine service, because "you were too busy" right? So, how long it will take you to do the brakes now, couple days at least? I can't afford to be without a car for 3 days. I think I will take it somewhere else where they really understands customer needs. Maybe Toyota Miller, a little bit further away but more expeditious. The whole thing comes down to few questions; Is management aware of the poor follow up? Is that a "customer service" you want to provide? Two cars not generating revenues, a word of mouth on the neighborhood about low level of skills on customer service. That's costly. If you feel like apologizing in your response, save it. The best apology is to do something about it, unless you are happy with the results in general. Until next year, hopefully by then service will have improved some, although I doubt it. Sincerely, Your neighbor. More

Hollie in an exemplary employee (service advisor), she is very courteous, professional, knowledgeable, conscientious, efficient, polite and sincere. She does not try to be a know it all, if she does not kno very courteous, professional, knowledgeable, conscientious, efficient, polite and sincere. She does not try to be a know it all, if she does not know the answer to your question or problem she immediately gets it for you. I am from the South so I know when an employee genuinely care about a customer and his her job, I can say without a doubt that Hollie does. It is always a pleasure to work with her. Sincerely, Anthony Rogers, Business Consultant and Professional & Personal Life Coach More

Hollie was great! I will definitely come back to this Toyota dealership just because of her. This was the first car service appointment where I felt that I was actually cared for by an employee. Thank yo Toyota dealership just because of her. This was the first car service appointment where I felt that I was actually cared for by an employee. Thank you Hollie! You are the best. More

Joanna Morgan provided every time I had the pleasure dealing with her an excellent, courteous, high quality service from drop-off to pick up of my vehicle. A truly joyful experience! Thank you. dealing with her an excellent, courteous, high quality service from drop-off to pick up of my vehicle. A truly joyful experience! Thank you. More