Toyota Sunnyvale

Delon exemplifies superlative customer satisfaction. He found the car we need and delivered it without any drag in the buying process. He's a no-frills guy. Just tell him what you need, and he'll get He found the car we need and delivered it without any drag in the buying process. He's a no-frills guy. Just tell him what you need, and he'll get it for you, no more, no less. Check him out, you'll be a happy camper. More

Martin knows! He assisted Delon Orquin when I purchased the vehicle. He did the numbers part of the purchase. He made all the numbers crystal clear. Other than He assisted Delon Orquin when I purchased the vehicle. He did the numbers part of the purchase. He made all the numbers crystal clear. Other than the numbers part, he's got a lot of personal side stories that are comedic. Check him out if you're unclear about the numbers part of your purchase, if not, chat with him, he'll make you smile. More

I've been looking for a vehicle for a few years, but the pricing has been sky high for the past few years. I love my old car, but I decided to switch to a bigger car in case I'm expecting. Martin was straig pricing has been sky high for the past few years. I love my old car, but I decided to switch to a bigger car in case I'm expecting. Martin was straight to the point, no pressure, and asked what I was looking for. I originally wanted a Rav4, but after driving it felt a little too big and too much $$. I went with something a little smaller, and there was a corolla cross with very low mileage. There was none in stock and the ones coming were all reserved, and I didn't want to wait so I decided to snatch that one up. Paperwork was quick and everything was explained, and I appreciated the follow up he had after I purchased my vehicle checking in with me if everything was okay. Definitely, full service! More

I took delivery of a 2003 Toyota Rav4 Hybrid after 7 month of wait. The overall experience is fantastic and exceeded my expectation. I liked the fact that this dealership has no finance department. The month of wait. The overall experience is fantastic and exceeded my expectation. I liked the fact that this dealership has no finance department. The salesman handles all the process which is much faster then the traditional car buying process. I particularly want to thank Martin Tamrazi who helped me from getting on the waiting list to signing all the paperworks. He made an example of how auto purchasing should be. I encourage all who are planning to buy a new Toyota to talk to Martin first. More

I wanted to add my name to the waitlist to buy a car. I asked if the deposit is refundable. Salesman asked me why I want a refund. "We want to sell to people who want the car." I guess I don't want t I asked if the deposit is refundable. Salesman asked me why I want a refund. "We want to sell to people who want the car." I guess I don't want the car... More

I reached out to the dealership to inquire about the 2023 Toyota sienna. Simone wrote back and said all sienna’s are reserved and they are not putting any more people on the waitlist. Then I was asked if I w Toyota sienna. Simone wrote back and said all sienna’s are reserved and they are not putting any more people on the waitlist. Then I was asked if I was interested in another vehicle and I said yes and told them the vehicle. I never heard back from that person. Then a week later someone else reached out and said are you still interested in the sienna. I said immediately replied yes and for them to please give me an update and I never heard back. I’m wondering if I’m being contacted by bots or a real person. Im not sure. More

Clueless staff in the parts department, they do not know how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person a how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person at the counter didn't know, so he went to go check with someone in the back. Whoever that person was falsely stated that I have to go back to the dealership where I bought it. That dealership is out of state and not convenient for me to return to. So either they willfully lied so that they don't have to deal with the warranty claim, or they are just clueless how Toyota's warranty works. I will update this review if they make it right. I will also point out that some of my previous experiences have been more positive - Joel in the parts department was amazing during my previous visit. More

Olivia has consistently been superb at handling service on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as well as clear and concise, so you very much feel like you're in good hands with her. Olivia is superb at keeping me updated on service progress (I usually wait at the dealership), and her post-service follow-up is excellent! Olivia was out on the day of one of my service visits, so she put me in the very capable hands of Melanie Soriano, who expertly handled my visit that day. I prefer very early morning appointments, and every time I was greeted warmly by Dave Maich (Service Drive Manager) with whom I've enjoyed chatting each time. My most recent visit (25K) featured a nice video summary by Peter Mayberry (Service Technician) that was very informative and well-composed. Though I bought my Tundra new off the lot at another local SF Bay Area dealership, and though there are several other Toyota dealers that are closer to my home, the consistently excellent vehicle service experience at Toyota Sunnyvale continues to make the 40 mile drive worthwhile. Thank you Olivia, and good job Toyota Sunnyvale Service! More

His honesty and careful explanations helped us achieve a smooth car-buying experience. Thank you very much! smooth car-buying experience. Thank you very much! More

My first car in the US was purchased timely. Thanks to Nobu's great work, I could minimize inconvenience after moving to the Bay area. Thanks to Nobu's great work, I could minimize inconvenience after moving to the Bay area. More