Toyota Sunnyvale - Service Center

I had a bad experience. Initially I was told that my tires were fine but my maintenance person later told me they needed to be replaced. This further led to disbelief at my final bill especially when it tires were fine but my maintenance person later told me they needed to be replaced. This further led to disbelief at my final bill especially when it came out so high. I had to tell my service rep that something didn't look right and they had made some mistakes on the final bill and it still came out higher than I was expecting. Furthermore, I didn’t realize getting a loaner car would make me ineligible for getting the coupon discounted maintenance. Finally, every other time I've been here, my service rep walked me through my options and when it was all done they'd walk me through what was done and how much it costed. This time my rep made no such effort making me feel rushed and like I may be getting screwed paying for extra crap I didn't really need (see my tires comment above). I will think twice before returning for maintenance. More

Maria Castillo in Service is always reliable and joy to work with..efficient service and got a call fr her to tell me my car was rdy 4me to pick up ahead of time. Clean service area and the porter sanitize work with..efficient service and got a call fr her to tell me my car was rdy 4me to pick up ahead of time. Clean service area and the porter sanitized my car b4 turning it over to me so its highly appreciated S/O to Hector Service Advisor 4 always being friendly and Daniel in Rental Dept for his always warm personality! Keep up the good work guys! More

It was a great experience. I am so glad to decide to go with your dealership. From everyone and everything there was really amazing and good. with your dealership. From everyone and everything there was really amazing and good. More

I had the pleasure of working with Melanie and then Maria. Both were articulate, transparent about the needed work, and informative of the options available to me. They were team players in calmly and Maria. Both were articulate, transparent about the needed work, and informative of the options available to me. They were team players in calmly and efficiently being problem solvers when another associate made a mistake which ended up leaving me without a vehicle. They both have an attention to detail that has allowed the work done on my vehicle to be accurate, timely, and of good quality. I can't say enough good about these two! More

I had visited many Toyota dealership in the San Francisco bay area. Sunnyvale Toyota is one of the best dealer I had been to. The service department is really good. There are dealers closer to my house but I bay area. Sunnyvale Toyota is one of the best dealer I had been to. The service department is really good. There are dealers closer to my house but I always go here since the schedule is usually not as busy as the other places. The service representatives are really nice too. When I want to bring my car in for an oil change and alignment, Simon has helps me made an appointment and gave me discount on the service charge. He was really attentive, polite, knowledgeable and most importantly, wasn't trying to sell me service parkage. He lets me know what were the options and let me decide what to do without pushing or forcing me. I highly recommend go find Simon when bringing the car in for service. More

Maria is quite an asset to the service department. By offering customers a pleasant, confident and knowledgeable demeanor that is engaging and immediately builds trust. Maria helped with the regular serv offering customers a pleasant, confident and knowledgeable demeanor that is engaging and immediately builds trust. Maria helped with the regular service of my older Prius by describing my options clearly without pressure and easily clarifying my questions. Maria’s interest in promoting customer satisfaction clearly shows. More

The phone scheduler, and the agent, Olivia, when I arrived, and the mechanic were both transparent in scheduling and suggesting options. My mechanic even sanitized my interior when no one was immediat arrived, and the mechanic were both transparent in scheduling and suggesting options. My mechanic even sanitized my interior when no one was immediately available so that I could leave for a meeting. Bravo Toyota employees! More

Jamie helped me with my last free 25k service then helped me extend my plan! Thank you Jamie you rock! See you at 30,000 miles helped me extend my plan! Thank you Jamie you rock! See you at 30,000 miles More

I had such a good experience with Olivia when I took my Corolla in for maintenance. I would highly recommend her to anyone. Additionally, I was pleased to see that all employees were masked and that the ca Corolla in for maintenance. I would highly recommend her to anyone. Additionally, I was pleased to see that all employees were masked and that the cars were being sanitized following service. More

Very irresponsible service and dishonest communication. Disrespectful front desk people. Will never come back again. I noticed the high beam doesn’t work after two months since my purchase, the people mak Disrespectful front desk people. Will never come back again. I noticed the high beam doesn’t work after two months since my purchase, the people make stupid argument to charge 220 for a diagnose. The front desk lady is looking at her phone wall the time, and the explanation given makes no sense. These people never hesitate to waste your time. More