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Toyota Sunnyvale - Service Center

Sunnyvale, CA

3.1
433 Reviews

433 Reviews of Toyota Sunnyvale - Service Center

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November 01, 2020

I was having a hard time with my car and Simon Guzman made everything much better. He was really detailed with everything and made my experience smooth. I will for sure go back to him. Thank you for your More

by Yesie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Toyota Sunnyvale responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, James Austin | jamesaustin@toyotasunnyvale.com

November 01, 2020

I recommend the service department 100% all thanks to the help of Simon Guzman. I came in to get my highlander service and he made me so well. He explained everything really well and the service was done sup More

by Zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Toyota Sunnyvale responded

We cannot thank you enough for your wonderful review of Toyota Sunnyvale and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, James Austin | jamesaustin@toyotasunnyvale.com

October 27, 2020

I always work with Simon or Hector they are both great. They are patient. They always let me know what my car needs versus what I can do next time More

by Midnitecorolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Cisneros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Toyota Sunnyvale responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, James Austin | jamesaustin@toyotasunnyvale.com

September 28, 2020

I was pleasantly surprised how prepared this dealership was with covid 19. I noticed the valet staff wiping down my door handles and steering wheel when I dropped off and picked up. Great job. More

by MyNewCamry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Cisneros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Castillo
Sep 30, 2020 -

Toyota Sunnyvale responded

We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you! Beat, James Austin | jamesaustin@toyotasunnyvale.com

September 25, 2020

Another long over due review for Chris! I've had assistance from him twice as well but for major parts of my car such as the batteries and to fix a door handle. Considering these were major parts fo More

by Justine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Penn
Sep 28, 2020 -

Toyota Sunnyvale responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, James Austin | jamesaustin@toyotasunnyvale.com

September 25, 2020

I am active duty military serving locally and trust Sunnyvale Toyota to service both our Toyota vehicles. As always, Lori provides excellent customer service! Thank you! More

by augustine_tuliao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Landrum
Sep 25, 2020 -

Toyota Sunnyvale responded

Thank you for the positive review, Augustine and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. James Austin | jamesaustin@toyotasunnyvale.com

September 23, 2020

I had poor experience on my last service. The charges were extremely high compared to last year for what was a regular 5k service. It discouraged me from going back and will avoid this service center More

by vinod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Olivia Austin
Nov 17, 2020 -

Toyota Sunnyvale responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, James Austin | jamesaustin@toyotasunnyvale.com

September 14, 2020

Excellent service, understand all my concern. Will definitely recommend to my friends and family. Jamie is the Best. Olivia also help me too. Parts department also very friendly and provide quick serv More

by dhanen.shah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia Austin
Sep 16, 2020 -

Toyota Sunnyvale responded

We cannot thank you enough for your wonderful review of Toyota Sunnyvale and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, James Austin | jamesaustin@toyotasunnyvale.com

August 28, 2020

I brought my car in for repair. My seat belt plastic cover was falling off. Hector Cisneros fixed it right away and didn't charge me for it. I know Sunnyvale Toyota appreciates me and I them. More

by bobbyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Cisneros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Toyota Sunnyvale responded

Thank you for your great review, Bobby! We're glad to have Hector on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, James Austin | jamesaustin@toyotasunnyvale.com

August 04, 2020

Avoid Sunnyvale Toyota unless you want to be told your car needs unnecessary services. It happens to me every time I bring my car in for service, even an oil change. If I ask for a copy of the recommendat More

by math.editor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ivonne Nesme
2.0
This rating includes all reviews, with more weight given to recent reviews.