Toyota Vallejo - Service Center

This dealership is OK. However, shuttle doesn’t travel far enough to take me 9.8 miles home. However, shuttle doesn’t travel far enough to take me 9.8 miles home. More

Love this. I love this Toyota and Vallejo always have excellent service and excellent customer service very pleased with my purchase. I love this Toyota and Vallejo always have excellent service and excellent customer service very pleased with my purchase. More

As usual, I got prompt and courteous personal service, plus a Lyft ride home. My car was then fixed, washed and my issues explained, all at a reasonable price. plus a Lyft ride home. My car was then fixed, washed and my issues explained, all at a reasonable price. More

Great and quality fast service from Toyota Vallejo. Special mention to service advisors Tito and Yasbeth for excellent job. Special mention to service advisors Tito and Yasbeth for excellent job. More

I purchased my Tacoma here less than a year ago. I keep coming back as I'm impressed by the Service Department. I had to get a windshield replacement which I know takes 3 to 4 hours for recalibrat I keep coming back as I'm impressed by the Service Department. I had to get a windshield replacement which I know takes 3 to 4 hours for recalibration. The dealership loaned me a free rental so I wouldn't have to sit here all day. Thank you Virgil! More

First of all I would like to give the service advisor who helped me and wrote up the service work order five stars. He was extremely helpful, polite, and professional. On the other hand however, I was ext helped me and wrote up the service work order five stars. He was extremely helpful, polite, and professional. On the other hand however, I was extremely pissed-off (sorry for language) when I initially arrived at the dealership to drop my car off for service. I drove to a vacant service bay entry lane and was completely ignored by three service mechanics that were sitting out in front of the service bay, just a few feet from me. During a previous service at this dealership this didn’t happen, I was promptly greeted by a service tech when I arrived. They wrote up my work invoice and directed me to the waiting area. This time, the three service mechanics just glanced at me a few times and never approached me or informed someone I had arrived. After sitting in my car for about seven minutes I contemplated to either return home or leave the service bay area and park somewhere else to search out someone to assist me. I parked in another area and walked into the service office to ask for help. I told a service supervisor that I had an appointment and about what happened with the service mechanics not assisting me. His reply was that there are no “greeters” on Mondays. One of two things would have eliminated what happened to me. Someone should have approached me and directed me to the service office when I arrived. Another helpful correction for this is to have a sign posted on Mondays instructing customers to go to some specific location to check in. Even prohibiting workers from loitering out front would have a customer to go seek assistance immediately. Update to my Two Star rating I issued earlier: The Toyota dealership’s service manager, Michael Voss, reached out to me within 24 hours of submitting my earlier review. He was very apologetic about what happened with my arrival at my service appointment. He told me that he had a meeting with the maintenance personnel and service advisors; the subject was related to my service appointment experience. The focus was on interaction with customers and acknowledging their concerns with apologies from the staff instead of using excuses, a practice which can reduce frustration with the customer. He added that service individuals will no longer be allowed to loiter around out front when there is no work involved. Mr. Voss also informed me that there are greeters for customers on Mondays, it just so happened that there were none on the Monday of my appointment and that I should not have been told that they don’t have them on Mondays – an apology, not an excuse would have been appropriate here. If the inferred corrections that Mr. Voss stated to me have indeed been implemented, the dealership’s service department is worthy of a Five Star Rating. More

Nothing bad to report, got my service done in the time stated at checking in. stated at checking in. More

Great service fast and easy. I was in and out in no time. Would recommend I was in and out in no time. Would recommend More

Great service. Very helpful and knowledgeable. I would bring my car back here and let others know. Very helpful and knowledgeable. I would bring my car back here and let others know. More

Toyota Vallejo is our go to dealership & service department. They have always been reliable, courteous, giving us good service & advice. The only area I could see that needed an improvement was t department. They have always been reliable, courteous, giving us good service & advice. The only area I could see that needed an improvement was the fact that they didn’t have the proper size tire needed for my Prius Prime in stock. It had to be ordered & put on the vehicle the next day. One would think to be better organized that you could always have at least 2 tires in stock so when a customer comes in with a flat tire it can be replaced immediately and still order the same number of tires used, be it 1 or 2, to replace your in stock supply & be ready for the next catastrophe. As it was, you had to order a Lyft driver to come pick me up & take home & then the following day you had to again order a Lyft driver to pick me up to get me back to the dealership to pick up my car. It seems to me to be a waste of a good deal of time & your money. Also, I’d like to question the quality of those tires for the Prius Prime. The tire that went flat and/or was obliterated was only 1 1/2 years old. Not to mention that I had just had my vehicle in the week before for its routine maintenance care. Apparently the tires looked just fine at that time. Thank you for giving me the opportunity to air my concerns. More