Toyota of Braintree

Great service My husband and I went to buy a new car and met Ruben he made us feel like we buying $100K car. He treaded us like family. We will recommend everyone w My husband and I went to buy a new car and met Ruben he made us feel like we buying $100K car. He treaded us like family. We will recommend everyone we know that is looking for a car to see Ruben. Great service. More

Professional dealers, great people! I went to buy a car and I really had an excellent customer service experience! All the dealers I met (in different roles/positions) were exceptionally I went to buy a car and I really had an excellent customer service experience! All the dealers I met (in different roles/positions) were exceptionally great and willing to assist. They are very genuine and give you very relevant information that helps you decide what to buy (in case you have not already decided). Once, you decide what to buy, the help with everything - from test driving to registration - in no time. I really appreciate the professionalism and friendliness of the sales guys - really nice guys who do their job at the highest professional standard and integrity! More

Exactly what you would expect from a car dealership My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, but I would think we are in ballpark. I purchased new Tundra on Tuesday night. Never test drove it (shame on me), and turned in a 2016 Limited. Wasn't happy with price, but moved on to just get it done. I was not (and am not) happy with the way the new truck rides, and told as much to salesman on Thursday (36 hours after purchasing). Finance guy called me on Friday and told me to bring truck in sooner rather than later, and mentioned Saturday. I brought it in Saturday afternoon with my 2 kids in tow and took new 2016 Limited for test drive (never even knew it was on lot). After test drive, they had me sit around the showroom for an hour plus, all the while taking new customers. And never getting back to me. Again: 7 vehicles we have purchased over past 10 years, and this is how they treat me. I left after an hour plus of being ignored, and am still waiting over 24 hours later for them to get back to me (or even acknowledge me). Do yourself a favor and visit the 5+ other toyota dealerships in the area. If this is how they treat me, how will they treat you? More

Fantastic Hi..went to Toyota of Braintree looking for a car for my mom! Scott (our sales rep) was patient, professional and enjoyable to work with! He made th Hi..went to Toyota of Braintree looking for a car for my mom! Scott (our sales rep) was patient, professional and enjoyable to work with! He made the whole car buying experience simple and easy. Highly recommend him if you are looking to buy a car! Ian breezed us through the paperwork and the car was ready as promised. Overall great experience! More

Awesome Experience! Bought my new car today and could not be happier. The service was excellent from the time I walked in until I completed all my paperwork. My salesman Bought my new car today and could not be happier. The service was excellent from the time I walked in until I completed all my paperwork. My salesman Jordan Fehringer was friendly and knowledgeable and Ian Merrill helped with the paperwork, got my bank's loan rate matched so I could drive my new car right off the lot today, which was a pleasant surprise. I would highly recommend using this dealership. More

Joe Lawlor has been so helpful and accommodating, excellent service. End of March, he started out asking me about a trade-in. As soon as he realized I was not r has been so helpful and accommodating, excellent service. End of March, he started out asking me about a trade-in. As soon as he realized I was not ready to make a decision, but looking to select among Toyotas, he immediately showed me cars I wanted to see and checked for availability on models/colors/options. He e-mailed me with more information, answered all questions, and kept in touch while I had to delay my search. My current car was 2000 Camry. New Camry looked like the cockpit of a jet engine. Also, at 4'11", I had trouble adjusting the seat and headrest to be safe and comfortable. Joe was very patient as I played with all the adjustments possible; he also helped me understand the dashboard in short order. He found the colors I wanted inside and out. Joe has a great manner with clients, not rushing me, making connections with small talk, listening to my concerns, and finding answers. Excellent work! My husband is planning to buy a Camry next year, and we will be back to work with Joe. Thanks so much, picking up new car Saturday, April 29th! Katie Dougherty Eric Francke was most pleasant and helpful, too. I'll be back in September for the car's first service check-up. Ian Merrill was very organized and patient with us, explaining and answering questions in detail. He also convinced me to buy coverages I've never purchased before and had no intention of purchasing until he presented them. Very unlike me! How he keeps the paperwork straight, I will never know. Thanks for your help, Ian. Katie Dougherty More

Nice Guys, Great Price, Great Experience My wife and I recently purchased a Camry. Our experience was great. The team was very patient, professional, and took the time to show us several mo My wife and I recently purchased a Camry. Our experience was great. The team was very patient, professional, and took the time to show us several models. We never felt rushed or pressured. Joey is top notch . . . accommodating, pleasant, and professional, as was Carlos. Two thumbs up. We will return for our next vehicle and have already recommended friends. More

Another Perfect Experience ! It was time to turn in my Venza and I decided to drive the 2017 Highlander Platnimun. What an absolutely beautiful vehicle and equally important a gr It was time to turn in my Venza and I decided to drive the 2017 Highlander Platnimun. What an absolutely beautiful vehicle and equally important a great group of guys that made the purchasing experience so pleasant! Jordan Fehringer did a great job showing us almost every Highlander on the lot and was great at answering every question we had. Both my husband and I couldn't have asked for a better salesman to purchase our vehicle from. He did all the legwork ensuring delivery of the vehicle on time as promised. What a great guy ! Ian Merrill was our salesman when we first came to Braintree Toyota three years ago, he sold us three vehicles then and he welcomed us back with open arms, this time servicing us from the financing area. Ian went out of his way to ensure fast delivery and a smooth transition between vehicles. Ian made sure I had a loner to use while transitioning to my new vehicle. He and Jordan did a fantastic job taking care of the details and we are grateful to them for their efforts. Carlos Ortega, was also there three years ago when we purchased our first vehicles , we thoroughly enjoyed doing business with him. He is very knowledgeable, patient and an all around great guy.. It was another wonderful experience from start to finish ! We would recommend Braintree Toyota and these three guys because we know they will receive great customer service and long lasting relationships ! More

Great car buying experience Even though Eryk was fairly new he was very knowledgeable and accommodating. A good overall car buying experience, car was clean and delivered on time Even though Eryk was fairly new he was very knowledgeable and accommodating. A good overall car buying experience, car was clean and delivered on time More

Happy!!! I came in looking to buy my first car and I left with the best deal ever for a brand new 2017 toyota corolla! I told Eduardo what I could afford and h I came in looking to buy my first car and I left with the best deal ever for a brand new 2017 toyota corolla! I told Eduardo what I could afford and he gave me exactly what I was looking for and needed! Ian made the paperwork process quick and easy to understand being my first car purchase! I had a great experience!!! More