Toyota of Braintree

Easy, no hassle transaction. I met Jason through their website. From the start, he was the right blend of helpful information without being at all pushy and intrusive. When I went to the dealership, Sunny website. From the start, he was the right blend of helpful information without being at all pushy and intrusive. When I went to the dealership, Sunny was the same way. Jason gave me a great price over the phone, so there was no haggling when I got to the dealership. They were very fair with my trade. Here's the best part.... the vehicle I wanted was being shipped. It arrived 2 days later than expected because of snow.... I had to go out of town, so long story, short, I didn't pick up the car for almost 3 weeks... There was nothing in writing between me and the dealership on cost of vehicle, and value of trade. I was wondering if the numbers were going to match our verbal deal (I've had some experiences with shoddy dealerships in the past), but I needn't have worried. The final paperwork was as seamless as the original transaction, and I love my new vehicle. Thank you Toyota of Braintree More

Excellent experience from the get go. Eric Francke was my first contact via an email inquiry simply to learn more about the Toyota Sienna. He did not pounce on me and send me a ton of unsolicited emails, my first contact via an email inquiry simply to learn more about the Toyota Sienna. He did not pounce on me and send me a ton of unsolicited emails, but very quickly and succinctly answered each of my questions. When I was ready to get a quote, he provided me with a fair number and was upfront about what was included (ex. destination charge) and what was not (doc fees, tax, title etc.). My family worked with Socrates Lubin in sales. Socrates is relatively new to sales, but he has quickly moved up the learning scale and is quite knowledgeable about the features of a Sienna. He is very friendly and personable, without an ounce of the stereotypical car salesmen smooze/sleeze that too often pervades the industry. The initial quote for our trade-in was very low, and we expressed this to Mark Mcelroy, one of the sales managers. Mark, like Eric and Socrates, was very upfront, professional and friendly. We let him know that we were looking to receive a trade in quote on the high end of the Kelly Blue Book range for our trade in, and he met us there. We were clear before we even came in for our appointment that we were going to be visiting several Toyota dealers that day, and that decision was respected by the folks at Toyota of Braintree (we did not get the "what can we do to keep you here" pitch that we received everywhere else despite our equally clear intentions to have our trade in appraised at multiple places). We visited a total of three other dealers and came back to Toyota of Braintree because (1) the bottom line price was competitive with every other dealer, (2) the convenience of picking the dealer closest to our home and (3) we had the most positive experience with this team. Although Toyota of Braintree's price was not the lowest, the fantastic customer service that we received from Eric, Socrates and Mark brought us back and that is why we purchased our Sienna from Toyota of Braintree. As part of the closing process, we met with Bill Detellis in accessories and Walace Langame in finance. Both were excellent as well. We are very happy with our purchase and we will gladly recommend Toyota of Braintree to our friends. More

i like this dealership they are nice to my family, we buy the car faster ,just one day to pick up the car .they are take care good to my family.i thank you very much the car faster ,just one day to pick up the car .they are take care good to my family.i thank you very much More

The car I was interested in was there, ready and there was no problems. Everything I wanted happened the whole experiance was wonderful! Natache had so much knowledge, she answered all my questions with was no problems. Everything I wanted happened the whole experiance was wonderful! Natache had so much knowledge, she answered all my questions with confidence. I would highly recommend her to any and all my friends and family members looking to purchase a new car. More

I was scheduled for my 75,000 mile check and worked with Amanda to book my appointment. I explained that I would be leaving the dealership immediately after the service on a long car trip and only had 1 ho Amanda to book my appointment. I explained that I would be leaving the dealership immediately after the service on a long car trip and only had 1 hour that morning. She assured me that the service would only take 1 hour. Upon arrival she was there to greet me and assure me that the job would be done in the timeframe I needed. Within 1 hour she found me in the waiting room and escorted me to the center to pay for the service. In the process of the service check, they discovered a very worn belt and replaced that in addition. Amanda exceeded all my expectations and provided me with the best car service and experience I have received since owning a car! Thanks Amanda. More

I had a excellant experiance with the salesman . So many daeler are very pushy but at this dealershp everything was relaxed and friendly . I felt they seam to take care of thier customers and give 100 perce daeler are very pushy but at this dealershp everything was relaxed and friendly . I felt they seam to take care of thier customers and give 100 percent to make your sale go smoothly. My salesman Bob Hadges was terrific and I would recomend him to anyone . More

I went into this dealership for service the week before purchasing and decided during the service to ask my service advisor (Kendall) for a trade-in allowance. Mike Hankes had the appraisal ready before I purchasing and decided during the service to ask my service advisor (Kendall) for a trade-in allowance. Mike Hankes had the appraisal ready before I picked up my vehicle. After a couple of days, I decided to look around at all the dealerships within a 100 mile radius (since I had an idea of a trade now) of where I live...that being Braintree. The best deal out there was above what I wanted to spend and the team that I selected earlier (Natache; Kenny; Mike) went to work on behalf of myself (being a return service customer) and got me the deal that I couldn't refuse. They did not nickel and dime me once I told them where I needed to be at and they made it happen. I would like to thank all of them for their professionalism as I know that I am a very hard customer to bargain with. More

I came to this dealership after going to another one and was happily surprised. I was greeted at the door and I was helped by a salesman (Erwin Amboy). I told him what I was looking for and my price range a was happily surprised. I was greeted at the door and I was helped by a salesman (Erwin Amboy). I told him what I was looking for and my price range and he ended up finding me a vehicle that I purchased. I went to the dealership two or three different times to look at the car and talk with Erwin. He never tried to push me into buying a vehicle. He and Mark McElroy were both incredibly helpful and patient. I looked around at other dealerships and I know they gave me the best price and deal for the vehicle I purchased. I highly recommend talking to him if you are looking to buy a new or used vehicle. More

I am writing this review to express the positive experience I had at Toyota of Braintree. The vehicle I purchased was a 2012 Toyota Highlander and the friendly and approachable manner in which Paul experience I had at Toyota of Braintree. The vehicle I purchased was a 2012 Toyota Highlander and the friendly and approachable manner in which Paul Sines dealt with me made it such a pleasurable experience. But, it didn't end with Paul. Both Mark McElroy and John Celesk created a welcoming atmosphere without pressure. I have zero doubts that I will purchase many more cars from this dealership. More

A fast and friendly experience. The staff were all quick to help in any way they could. This made my first car purchasing experience a painless one. to help in any way they could. This made my first car purchasing experience a painless one. More