Toyota of Braintree

I am an 82 year old woman and totaled my car on the highway in a freak snowstorm by skidding onto the median strip and into the banking. I had purchased my Matrix from the Tufankjian Dealership and du highway in a freak snowstorm by skidding onto the median strip and into the banking. I had purchased my Matrix from the Tufankjian Dealership and due to my good experience, and good vehicle, went there to shop. I do not like to shop, especially for items such as a car. Still sore from bruises caused by my accident, and dreading the ordeal ahead, I asked my grandson to take me to Tufankjians. As I stepped into the show room, Kenrick Tempro greeted me pleasantly, quietly offered to help with whatever it was I needed and invited me to sit by his desk. He listened to my tale of woe patiently and non-judgmentally, took careful note of my budget requirements and use of my car, searched the lot for possibilities and then without cringing or appearing nervous, offered to ride with me while I test drove several vehicles. I notice body language – I am teased as I am far happier driving than being driven and am known to gasp, press the floor as if braking or grab the door handle. Kenrick out me at ease by doing none of these as he rode with me - an elderly woman who had just totaled a car! His method of helping me evaluate the vehicles, paying attention to the distance, places I drive and the amount of baggage I lug around, as well as gas mileage, was excellent. I work weekends out of state, about 31/2 hours from home, so am on the road a lot. I appreciate the time he spent – the better part of his day – and the concern he showed in order for me to have the best and safest vehicle I could afford. Both Kenrick Tempro and Greg Tufankjian treated me with courtesy and respect, while I was feeling like a careless old lady. They also talked with the insurance company and handled that necessary matter. I will certainly return to this Dealership when I am ready for another vehicle and do not hesitate to recommend it to others. I believe honesty and integrity are basic rules of their salesmanship. More

In search of a new car, my husband and I went to numerous Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day we went in, we were greeted Angel Tirado,he asked what we were interested in and taken right upstairs to view the selection they had in stock. I was looking for a little more room in the RAV4 than they seemed to have and he quickly suggested the one with the 3rd row of seats, which my husband and I were unaware they even had. They only had one in stock, but the color was one of two I had chosen. He took us downstairs and introduced us to Steve Levanchy. Steve was very professional and informative with information regarding the comparison of the RAV4 and the Honda CRV. Once we had the information we were looking for, Steve brought the car down for a test drive. When it came time for the "dreaded" expense talk, Steve introduced us to Carlos Otega. Together Steve and Carlos made us feel very comfortable and did not make us feel pressured into agreeing to a deal at that time. They understood that with this economy, shopping around was the key to our success as the consumer. Ultimately, Toyota of Braintree was where we found ourselves purchasing our new RAV4. When we went back in, Kenny Banks was the salesman that we closed the deal with. Kenny was very welcoming and just as the others, very informative. He introduced us to Bill DeTellis who explained in detail the 2 yr. maintenance and roadside service. He even had our first oil change scheduled before we went to the finance department!! Jessica Reed was the finance person we dealt with. Again very friendly and professional. She was prompt in sending everything that needed to go to the insurance company and was right on top of things when we had to call her for additional information. I would highly recommend Toyota of Braintree to family/friends. The atmosphere in the showroom was welcoming and friendly, which we did not experience in the other dealerships. Thanks Tufankjian Toyota for helping to make a major purchase less stressful than we thought it would be. A special thanks to Eric for his persistance in obtaining our shareathon certificate. Steve & Diana Weymouth More

This was my first car purchase, and Eduardo was patient, took the time to get to know me and my family's needs, and went the extra step throughout the whole process to give me the information I needed to ma took the time to get to know me and my family's needs, and went the extra step throughout the whole process to give me the information I needed to make a decision. I never felt pressured, and Eduardo and his colleagues looked for, and found, a special $1000 debit card promotion from Toyota that four other dealerships I had contact with either did not know about, or did not mention. I have only the highest recommendation for Eduardo and each member of the staff with whom I came into contact with. Charles Park Boston, MA More

I was dreading the idea of having to purchase a new vehicle. In the past I have had a few bad experiences with local dealerships. I'm referring to high pressure, gimmicks ect. Well folks I was pleasa vehicle. In the past I have had a few bad experiences with local dealerships. I'm referring to high pressure, gimmicks ect. Well folks I was pleasantly surprised to have a smooth enjoyable experience. I was greeted by Mr. Kenney Banks and he made me fel welcome and comfortable right away. Ken was professional, knowledgeable and friendly. He answered all my questions and explained the options and pricing clearly. In the end Kenney worked with me for a price and trade-in that I was comfortable with made the purchase. Thank you Kenney and Toyota of Braintree. More

This dealership is heads above any others I have visited from CA to MA. Bob was very professional and easy to work with. I would recommend this dealership to anyone looking for a Toyota and great service. from CA to MA. Bob was very professional and easy to work with. I would recommend this dealership to anyone looking for a Toyota and great service. More

Kenny was extremely professional and wonderful to work with. By far the best experience across all Toyota Dealerships. Kenny made us feel great about the sales experience, he was honest and forthright. with. By far the best experience across all Toyota Dealerships. Kenny made us feel great about the sales experience, he was honest and forthright. I will be a repeat customer! More

My experience from Tufankjian Toyota Scion of Braintree was excellent. The service was exceptional and consistent from beginning till end thanks to Sam Li. He was professional and very acknowledgble. was excellent. The service was exceptional and consistent from beginning till end thanks to Sam Li. He was professional and very acknowledgble. More

Solid experience from beginning to end. I never felt rushed. Everyone was helpful and explained things well. Both Kenny and John were very helpful. I would recommend this dealership. rushed. Everyone was helpful and explained things well. Both Kenny and John were very helpful. I would recommend this dealership. More

Buying a car at Tufankjian Toyota was a great experience. They went out of their way to get me the car I wanted in the color I wanted and to make sure I had a car in time for my daughter to use my old car to They went out of their way to get me the car I wanted in the color I wanted and to make sure I had a car in time for my daughter to use my old car to get to college. Everyone was really friendly and helpful. They went out of their way to make 2 rather long visits to the dealership fun for my 5-year-old boys while helping me sort out the pros and cons of the 2 cars I was looking at. When the starter of my old car (the one that was going to my daughter) died late on a Saturday afternoon during our second visit to the dealership, the service department got the part and installed it on the spot. I would recommend Tufankjian to anyone shopping for a Toyota! More

My visit began with looking for a used vehicle because I thought that's all I could get approved for, so I fell in love with the cheapest vehicle I could find, just because of the price tag! Eventually I wa thought that's all I could get approved for, so I fell in love with the cheapest vehicle I could find, just because of the price tag! Eventually I was introduced to Mike Hankes who was off the bat super friendly and explained to me how I should get what I want and he would see what he could do. I've never been to a dealership where they were so willing to work with any situation, he immediately sat me down with Ed Simpson and we chatted about more than just purchasing a car, we laughed and I felt comfortable. I told him that I needed a car that would suit my family, I needed it to be safe and reliable and he went to work. I was very impressed with how he helped me with all the logistical things involving my financial and family situation. I was then introduced to Jessica and Arthur, they were both extremly friendly and had a way of treating you like family and it felt more than a car sale, it felt like being in great hands with people you could trust. Jessica especially went above and beyond and even after our car was primed up all nice to drive off the lot, we just wanted to stay and talk! She is one hot ticket! I don't want to forget the receptionist Susan who was also very welcoming and introduced me to just about everyone. It felt like VIP service walking through the door. Amazing experience in such a large life change. My family and I love our Toyota Corolla and has allowed us to make family trips without the worries of gas, car trouble, or any of the concerns when one hits the road. I will recommend toyota of braintree to all my friends and family. Fabolous Job to all the staff! Very impressed and when the time comes for car number two, there is only one place I will be going. More