Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,814 reviews
November 01, 2022
Josh Dale helped me with having routine maintenance as well as with scheduling of service for my vehicle. Good communication throughout, answered questions. well as with scheduling of service for my vehicle. Good communication throughout, answered questions. More
by Jlvega83
November 01, 2022
Nick was extremely knowledgeable and super helpful when it came to a Toyota I was looking at II would definitely recommend him to anybody! it came to a Toyota I was looking at II would definitely recommend him to anybody! More
by 1ltjudge69
Employees Worked With
October 29, 2022
Never get the work done right at this dealership many trips back. Poor customer service trips back. Poor customer service More
by Beaumudgett08
Employees Worked With
October 28, 2022
David Perez was an outstanding, kind awesome salesman. I will be recommended him to my friends and family. Couldn’t have asked for a better salesman. He explained everything throughly and took his time. I will be recommended him to my friends and family. Couldn’t have asked for a better salesman. He explained everything throughly and took his time. More
by Cory
Employees Worked With
David Perez
October 27, 2022
Dan Rogers helped me get two replacement tires for my highlander last minute. I am forever grateful! highlander last minute. I am forever grateful! More
by NoelleTheRogers
Employees Worked With
October 26, 2022
Thank you Chelsea. I highly recommend her and not to mention it’s always nice dealing with a woman I highly recommend her and not to mention it’s always nice dealing with a woman More
by Londahsonda664
Employees Worked With
October 26, 2022
Daniel is one of the best in their service department. He has taken care of my service needs and has met or exceeded all estimates and repair time expectations. He has taken care of my service needs and has met or exceeded all estimates and repair time expectations. More
by plumitisj
Employees Worked With
