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Toyota of Brookfield
Brookfield, WI
2,816 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,816 reviews
October 01, 2022
Kyra the Internet Sales Manager was great with answering my questions. Nick, the salesman that helped me, was great. He actually called me before I drove 2hrs away to tell me to not leave yet because someo my questions. Nick, the salesman that helped me, was great. He actually called me before I drove 2hrs away to tell me to not leave yet because someone is test driving the car and didn’t want me to make the drive all the way out of it sells. Extremely appropriated that courtesy call, many dealers wouldn’t have done that. He called me and said the vehicle was still available. When I arrived he was very pleasant and easy to work with. Thank you! More
by Al Awad
September 30, 2022
The service center rocks! Tony my advisor is honest, professional and a reliable go to person I can rely on to keep my car in the best shape. I have never had a bad experien Tony my advisor is honest, professional and a reliable go to person I can rely on to keep my car in the best shape. I have never had a bad experience at this dealership and will continue to come back. More
by MKEchris5
Employees Worked With
September 30, 2022
Great place to do business. Great people, very clean building. You all Rock!!!! Thumbs up!!!! Great people, very clean building. You all Rock!!!! Thumbs up!!!! More
by Deborah
Employees Worked With
September 30, 2022
Layla was very helpful and answered all my questions I will be sure to see here everytime will be sure to see here everytime More
by kennywestisthebest
Employees Worked With
September 30, 2022
Ericka was so patient And helpful. She didn’t complain after all of the questions we had, and overall her customer service was very outstanding. She deserves this review to the full ex She didn’t complain after all of the questions we had, and overall her customer service was very outstanding. She deserves this review to the full extent, if you’re ever in the market go and see her! More
by travissenior77
Employees Worked With
Ericka
September 30, 2022
Just here to say if you are reading reviews to find a great salesperson i will highway recommend Ericka from Toyota of Brookfield.. very personable thank you Ericka and staf for a smooth process great salesperson i will highway recommend Ericka from Toyota of Brookfield.. very personable thank you Ericka and staf for a smooth process More
by Sawyer Sawyer
Employees Worked With
Ericka c
September 30, 2022
I have relied on Toyota of Brookfield to service my 2006 Sienna for about five years. They have always been right on target and I have a high degree of trust in their service department. Sienna for about five years. They have always been right on target and I have a high degree of trust in their service department. More
by fredricwilliams
September 29, 2022
Tony Rebich is the service advisor I worked with for my service visit and he was very nice. service visit and he was very nice. More
by JanePHD
Employees Worked With
September 29, 2022
Dan Rogers is my go to advisor for my car service. He takes care of me! He takes care of me! More
by NoelleTheRogers
Employees Worked With
September 29, 2022
The paint protection film and window tint that was done for me looks great! Tony was suggested to me through a co-worker and I couldn't be happier with the service I received! for me looks great! Tony was suggested to me through a co-worker and I couldn't be happier with the service I received! More
by LMNEWMAN
Employees Worked With
