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Toyota of Brookfield
Brookfield, WI
2,579 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,579 reviews
December 07, 2023
I’ve been going to this Toyota dealership for the last 2 years and have always had a positive experience. Coley Kuntz was a great advisor and very nice to work with. She helped me out with a tire rotation a years and have always had a positive experience. Coley Kuntz was a great advisor and very nice to work with. She helped me out with a tire rotation and quoted me on future projects. I would recommend her to my friends. More
by andoneguia12
Employees Worked With
Coley Kuntz
Helpful December 06, 2023
This place never disappoints, it's the only one I go to for a reason and I'm so happy that I chose to go to them again. Jake was amazing and I walked away incredibly happy! for a reason and I'm so happy that I chose to go to them again. Jake was amazing and I walked away incredibly happy! More
by Ijs100
Employees Worked With
December 03, 2023
I recently purchased a 2024 Toyota Grand Highlander. I was looking for awhile and needed more information on different cars. I contacted Kyle and was very impressed. He was very helpful and answered ma I was looking for awhile and needed more information on different cars. I contacted Kyle and was very impressed. He was very helpful and answered many questions about this vehicle. It was a stress free purchase and went very smooth. Thanks Kyle! I am loving the car. More
by leckmatthew
Employees Worked With
Kyle Krochmal
December 02, 2023
HIGHLY RECOMMEND Toyota of Brookfield. Pat Duket, sales representative and Coley Kuntz, service advisor always provide professional, knowledgeable and friendly services every time I bring Pat Duket, sales representative and Coley Kuntz, service advisor always provide professional, knowledgeable and friendly services every time I bring my car in for servicing. Well done! More
by pickett7997
Employees Worked With
December 01, 2023
The best part of my shopping experience at Toyota was Ms. Bonnie. She was very welcoming, answered all my questions in great detail and helped me feel very comfortable in my purchase. I will be back and will Bonnie. She was very welcoming, answered all my questions in great detail and helped me feel very comfortable in my purchase. I will be back and will be refering many customers to her. More
by Alandra1992
Employees Worked With
Bonnie Stone
December 01, 2023
I was looking for a vehicle that could comfortably fit our growing family and inquired about the new Grand Highlander. Kyle was wonderful to work with from start to finish. He went over everything with u our growing family and inquired about the new Grand Highlander. Kyle was wonderful to work with from start to finish. He went over everything with us and I knew it would be the perfect car for us. He was very knowledgeable and always so. He was there every step of the way to answer any question that I had. Our purchase was super smooth and I give him a 10/10 and would definitely do business again. Thank you Kyle for everything and thank you Toyota of Brookfield! More
by Jennifer Leck
Employees Worked With
Kyle Krochmal
December 01, 2023
I brought my best friend in to buy from Bonnie because she was so great at helping me with purchase. The experience was just as great as last time and I’ll continue to send friends and family her way. she was so great at helping me with purchase. The experience was just as great as last time and I’ll continue to send friends and family her way. More
by James T
Employees Worked With
Bonnie Stone
December 01, 2023
I could not be happier with my new 2023 Rav 4 from Toyota of Brookfield. My experience with the dealership was top drawer in everyday from initial contact, to payment. I especially appreciate Kyle Krochmal. of Brookfield. My experience with the dealership was top drawer in everyday from initial contact, to payment. I especially appreciate Kyle Krochmal. He was amazing. He walked me through all the aspects of the operation of the vehicle and took special attention to teach me the electronics ( gps, bluetooth etc.). He was patient, listened well to my needs and wishes, guided me through each step, handled all my questions, and made me feel that all my many questions were important and commonplace. He has handled follow up questions in the same way. That is a skill! He added other personal touches like a note on my key ring and check-ins to assure I was doing Well. Thank you Toyota of Brookfield and Kyle Krochmel!! More
by Kleck
Employees Worked With
Kyle Krochmal
December 01, 2023
Surprisingly I had a very good experience at this dealership. I didn’t come in to buy because I hate the car buying experience. I just wanted some questions answered by a professional and I got that dealership. I didn’t come in to buy because I hate the car buying experience. I just wanted some questions answered by a professional and I got that plus more. Bonnie was so knowledgeable and easy to talk to that before you knew it I was signing paperwork. More
by Raymond
Employees Worked With
Bonnie, Gil
