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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 08, 2022
Nice accomodations, snacks, etc. Nick T was super helpful. Manager Kenny tried to guilt trip me. Nick T was super helpful. Manager Kenny tried to guilt trip me. More
by I don't want a screen name
August 06, 2022
Chelsea was great and her service was exceptional. I was just in service and she helped me get a great deal on a new Highlander’s. Thank you Chelsea and see you in 2 years I was just in service and she helped me get a great deal on a new Highlander’s. Thank you Chelsea and see you in 2 years More
by sawnayhtoo888
August 05, 2022
Ericka did a fantastic job being attentive and informative of the process. She actually made me feel like she was for me, unlike experiences I’ve had at other dealers. That means the most! Thanks informative of the process. She actually made me feel like she was for me, unlike experiences I’ve had at other dealers. That means the most! Thanks Ericka More
by AnthonyJerk22
Employees Worked With
Ericka c
August 05, 2022
Riley Sullivan and Natalia Kishner exceeded expectations and made my purchase experience with Napleton easy! Top shelf service and I truly enjoyed working with these two professionals and made my purchase experience with Napleton easy! Top shelf service and I truly enjoyed working with these two professionals More
by bdj
Employees Worked With
Riley Sullivan Natalia Kishner
August 05, 2022
Brad was very personable, attentive and knowledgeable. Great to work with and I recommend him for employee of the month. He spent a lot of time with us. Great to work with and I recommend him for employee of the month. He spent a lot of time with us. More
by Umbrella
Employees Worked With
Brad Flak
August 03, 2022
We met with Nick at our appointment time and he showed us a couple of vehicles we were interested in. Super nice guy, pleasant, easy to work with. I would have rated the dealership higher but, hey, it's a a couple of vehicles we were interested in. Super nice guy, pleasant, easy to work with. I would have rated the dealership higher but, hey, it's a car dealership. More
by Fossil fuel
Employees Worked With
