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Toyota of Brookfield
Brookfield, WI
2,831 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,831 reviews
August 12, 2022
Kyle was fantastic. He helped me through the whole process and never felt pressured with him to buy something. Once I found the car for me, he made the buying process sm He helped me through the whole process and never felt pressured with him to buy something. Once I found the car for me, he made the buying process smooth. If you are looking to buy a car go see Kyle! More
by Nicole Willis
Employees Worked With
Kyle Krochmal
August 11, 2022
Jackson made the experience much better than just dealing with the inflexible ‘sales manager’. Kudos to Jackson! with the inflexible ‘sales manager’. Kudos to Jackson! More
by John
August 11, 2022
Facility was clean, Greeted promptly, friendly employees, Dan Rodgers was very helpful and polite. Quick response to all my questions employees, Dan Rodgers was very helpful and polite. Quick response to all my questions More
by ajstiyer69
Employees Worked With
August 11, 2022
Buying a new RAV 4. Sales staff have been wonderful walking me through the process. I always buy my cars through Toyota of Brookfield. Easy buying process and the custom Sales staff have been wonderful walking me through the process. I always buy my cars through Toyota of Brookfield. Easy buying process and the customer service is top notch. Everything taken care of with Toyota qualified parts with no upsell. They'll always get my business! More
by psack88
Employees Worked With
Other Employees :
Kyle Krochmal , Brayan Alanis
August 11, 2022
Thank you to Ericka for making me feel so comfortable through such a stressful process. Make sure you ask for her when you go in your process will be nothing like you’ve ever experienced! Because it was through such a stressful process. Make sure you ask for her when you go in your process will be nothing like you’ve ever experienced! Because it was for me More
by Ayanna M
Employees Worked With
Ericka C
August 11, 2022
When purchasing a car you want someone who is going to cut to the chase in a respectable way while being as transparent as possible. I received just that from Ericka at Brookfield Toyota I really apprecia cut to the chase in a respectable way while being as transparent as possible. I received just that from Ericka at Brookfield Toyota I really appreciated the service we received from her. She was funny, personable, she engaged with my children and the experience couldn’t have been any better. I promised i would leave her a few words but it was really my pleasure. I hope this finds her managers and she can receive acknowledgement. More
by Sonya M
Employees Worked With
Ericka
August 11, 2022
I have been working with Kevin for a Sienna order since the beginning of the year. He has been very helpful with giving me regular touch base calls with updates during the shortage, I really appreciate it. the beginning of the year. He has been very helpful with giving me regular touch base calls with updates during the shortage, I really appreciate it. More
by Corine M
Employees Worked With
Kevin Rhiel
