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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
July 25, 2020
Had a fantastic experience with Patrick Duket and the entire Toyota at Brookfield staff. Honest,straightforward, and allowed me to have an enjoyable experience. Would highly recommend and will hopefully entire Toyota at Brookfield staff. Honest,straightforward, and allowed me to have an enjoyable experience. Would highly recommend and will hopefully purchase from again in the future. More
by rroethle
Employees Worked With
July 24, 2020
Purchased the SUV I was looking for Caitlyn was great to work with very personal upfront sales person. I would like to also mention that Kenny Goodwin was informative regarding my trade Caitlyn was great to work with very personal upfront sales person. I would like to also mention that Kenny Goodwin was informative regarding my trade refreshing to work with. JR More
by JR
July 24, 2020
Found me the exact car I was looking for I would highly recommend Toyota of Brookfield because of their motivation for customer satisfaction. They helped me find the exact make, model, year, I would highly recommend Toyota of Brookfield because of their motivation for customer satisfaction. They helped me find the exact make, model, year, color, etc I was looking for in less than a week. With the corona virus, we were able to do a lot of the searching and paperwork over the phone and email which I was very pleased about. When in store (only once) most of the employees were wearing masks when working with customers for their safety. Car buying is not an easy process, especially during a pandemic, but the Toyota of Brookfield made it very easy off of my end. More
by Tjank121
July 23, 2020
Bri was super helpful when looking for a vehicle. She was and upfront and honest sales person. She was willing to learn more about the customer to find the best match. and upfront and honest sales person. She was willing to learn more about the customer to find the best match. More
by Schmidttr30
July 22, 2020
i had a great experience the two times I was there Jackson was very personal and easy to understand I wii be back in 4 years Jackson was very personal and easy to understand I wii be back in 4 years More
by Cfporter22
July 21, 2020
Great service, but awfully sloooooow The service was wonderful, Weston was great. They even offered to buy us lunch, but it took 5-6 hours to buy a car. WHY??????????? I would recommend The service was wonderful, Weston was great. They even offered to buy us lunch, but it took 5-6 hours to buy a car. WHY??????????? I would recommend looking at Napelton. Just be prepared to stay the day. More
by Garywlayden
Employees Worked With
Weston Swarztrauber
July 20, 2020
Very friendly staff, and helpful, just took a bit longer than expected and had a lot of time just waiting around. I’d definitely recommend, just be prepared to wait than expected and had a lot of time just waiting around. I’d definitely recommend, just be prepared to wait More
by BenSeidel04
July 17, 2020
Efficient service and friendly service representatives. She answered all of my questions and was very friendly and helpful. All in all this was a pleasant experience. She answered all of my questions and was very friendly and helpful. All in all this was a pleasant experience. More
by ToyotaGirl
Employees Worked With
Marylou Valdez
July 14, 2020
Great service, had exactly what I wanted. My first time buying a brand new truck and couldn't be happier, thanks to Weston for being patient with what I wanted to spend and the finance team fo My first time buying a brand new truck and couldn't be happier, thanks to Weston for being patient with what I wanted to spend and the finance team for working their magic. Everything was explained to me line by line. Great overall experience and I hope to be a returning customer sometime in the future. More
by Csbuelow
Employees Worked With
Weston Swarztrauber
July 13, 2020
I had an excellent experience working with Toyota of Brookfield! I would recommend everyone to go there to buy a vehicle. Fast and friendly service. Brookfield! I would recommend everyone to go there to buy a vehicle. Fast and friendly service. More
by Justinhaese
Employees Worked With
