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Toyota of Brookfield
Brookfield, WI
2,601 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,601 reviews
November 13, 2018
Excellent customer service! This was my first time purchasing a vehicle so I was unsure of what to expect. After my experience I would confidently and highly recommend Toyota of This was my first time purchasing a vehicle so I was unsure of what to expect. After my experience I would confidently and highly recommend Toyota of Brookfield to anyone looking to purchase a vehicle. I worked with Zach and Dillion who were very professional, honest and friendly. I was very impressed with the service they provided! More
by kmb24
Employees Worked With
Dillon Roloff, Zach Zizelman
Helpful November 12, 2018
Quick turn around on the truck I wanted. Thorough, responded quickly to my questions, down to earth and professional. Provided me with options on what would be best for me. Additional featur Thorough, responded quickly to my questions, down to earth and professional. Provided me with options on what would be best for me. Additional features were installed quickly. Very excited for my new truck! More
by mindymahaffey
Employees Worked With
November 11, 2018
Treated well! My husband and I don’t buy cars often. We tend to do a considerable amount of research, test drive our top choices, suffer through the negotiations an My husband and I don’t buy cars often. We tend to do a considerable amount of research, test drive our top choices, suffer through the negotiations and then drive the car for 8-10 years. Having said that, we had a very good experience when we recently purchased a new RAV4. Our salesman (Luis) was professional, not pushy, and really took the time to understand what we were looking for in a new car. He was knowledgeable about all of the models and the various features. From beginning to end we felt as though our satisfaction was their top priority. More
by Nancy
Employees Worked With
Other Employees :
Tyson F. in finance area. The service person that took care of having the roof cross bars installed was also great.
November 04, 2018
The open door of blessings The moment I called them at Toyota Brookfield, they truly were there for me Breana , at first But then I went looking for the Head manager, I found Hi The moment I called them at Toyota Brookfield, they truly were there for me Breana , at first But then I went looking for the Head manager, I found Him, He was glad I called. Wow I can’t believe it He really Cared for my needs. We Had a great conversation then finding out His Name was Henry, I let him in a a searect my middle name is Henry too. That change everything to even better we were on the same page. We made a appointment for sat I met all the other great guys up front Jeff Freddy and Bob wow I felt very important that they really cared about me. Not just money in there pocket my name was on the board. The glow on Jeff’s face made me fill very welcome and Freddy took care of me, and Jeff and the other men up front were great all were very professional and very Kind. They knew there Job well costumer is always first they went beyond. Great Job. More
by Freddy Hrhe eighth .
Employees Worked With
Every man up front at the service desk. , Jeff Sayers, Ryan Sayers, Henry Tessmer, Bob Guzinski, Brianna Nash, Freddy Francois
November 03, 2018
Excellent! I recently bought my 4th Toyota Camry. All of my previous car purchases and maintenance had been done at Jack Safro Toyota. This was my first experien I recently bought my 4th Toyota Camry. All of my previous car purchases and maintenance had been done at Jack Safro Toyota. This was my first experience with Ed Napleton Automotive Group, Toyota. I called ahead and made an appointment to go into Toyota of Brookfield to buy a new car. I knew what I wanted: the car, how I was going to finance, no haggling. Andy Budd was my sales associate and he was excellent! He listened, he explained things, he patiently answered all our questions. He was very accommodating. We could not have asked for better. Thank you Andy! We love our new car! More
by PamelaV
Employees Worked With
Andy Budd, Chris Mohr
November 01, 2018
Excellent service from salesman to Customer Service. Salesman, Luis Ferrer, went to Illinois dealership to find the car that I wanted. Was very thorough in explaining the car. Luis stated if I had any Salesman, Luis Ferrer, went to Illinois dealership to find the car that I wanted. Was very thorough in explaining the car. Luis stated if I had any questions or concerns to contact him. To More
by CarguyLjuis
October 29, 2018
Buying a new car We were looking for a new vehicle. We went to other dealers but decided to get a Toyota Rav 4. We had a older one in the past. When we got there we me We were looking for a new vehicle. We went to other dealers but decided to get a Toyota Rav 4. We had a older one in the past. When we got there we met Don he explained everything after we explained what we were looking for and our situations Don went way above and beyond to get us in the ranges and vehicle we wanted. Thanks Don for being there for us you were totally awesome and we will recommend you highly. Great big kudos to you. More
by ginnyrav4
Employees Worked With
Don E. Byington
October 29, 2018
Exceptional with customer service and value Don Byington was amazing with his customer service skills and got me a great great deal! I will be recommending Mr. Byington to all friends and famil Don Byington was amazing with his customer service skills and got me a great great deal! I will be recommending Mr. Byington to all friends and family! Go to this dealership and seek him out. The Best. More
by Car shopping 45
Employees Worked With
Don E. Byington
October 28, 2018
Review for George Argires We had a few bad experiences with Toyota in the past, but this was by far the best buying experience we ever had with anything.... My wife already pic We had a few bad experiences with Toyota in the past, but this was by far the best buying experience we ever had with anything.... My wife already picked out the car online that we wanted. George Argires met us right away, sat down with us, went with us for test drive, (Toyota Avalon 2011) and gave us EVERY DETAIL about the car. George showed my wife the utmost respect and kindness, and that made me quite happy. He did not try to pressure us in any way, (we cannot stand high pressure sales people).....ALL of your staff were so nice to us, as well as very knowledgable. We cannot say enough GOOD THINGS about George, he should get a big financial reward, just for the kindness he showed my wife. My wife and I both work for health systems, so we know a LOT of people........cannot wait to tell EVERYONE about George Argires & all the other folks who made our buying experience a very pleasant one. THANK YOU SO MUCH GEORGE FOR MAKING US FEEL HAPPY ABOUT THIS BEAUTIFUL CAR! Glen & Eileen Trenholm More
by gtren29
Employees Worked With
Other Employees :
Su Lamster, George Argires, Bob Guzinski, Breanna Denter, Brianna Nash, Mo Hossain
