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Toyota of Brookfield

Brookfield, WI

4.9
2,580 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,580 reviews

September 15, 2018

Excellent service Dillon Roloff and Peter Van Dercreek were so helpful and efficient in my first new car purchase. Our family has previously purchased from Toyota of Br More

by Neela25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Roloff, Peter Van Dercreek
Sep 17, 2018 -

Toyota of Brookfield responded

Thank you for the review. Peter is one of our newest salespeople, so we're glad to see that our training program has given him the knowledge he needs to provide our customers with a positive experience. Enjoy your new vehicle!

September 15, 2018

Relaxed sale Don was a great person to work with, extremely knowledgeable about all aspects of the vehicle we purchased. We never felt pressured or left wanting mo More

by Jennifer253
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Sep 17, 2018 -

Toyota of Brookfield responded

Jennifer, thank you for your review. We always like to hear that our salespeople are knowledgeable and was able to help you find the right vehicle for you without pressuring you. Enjoy your new Toyota!

September 14, 2018

Sales People who care about YOU! Patrick Duket goes the extra miles to take care of you not just when buying a car, but well afterwards as well. He is genuinely interested in you bein More

by CamryDude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Riemer
Sep 14, 2018 -

Toyota of Brookfield responded

Thank you very much for your review. Patrick does deliver a great experience and truly cares about his relationships with his customers, and we're glad to see that is reflected by our customers. Thank you for your business!

September 12, 2018

The best car buying experience ever!!! From the minute I walked into the dealership I was impressed. I was greeted warmly and asked why I was there. I said I wanted to talk to Breanna Dente More

by ladywolfe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Glenn, Breanna Denter, Marcos King
Sep 13, 2018 -

Toyota of Brookfield responded

Thank you for your review. Marcos is one of our newer salespeople, so we're very happy to hear that he is taking great care of our customers. We appreciate your business and recommendation. Enjoy your new RAV4!

September 07, 2018

Fast and great service Friendly staff, fast transaction selling our old car and buying a new one! We would recommend this dealership. The kids play area is a nice addition More

by Rav4J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington, Ryan Sayers
Sep 10, 2018 -

Toyota of Brookfield responded

Thank you for your review. We're happy that we were able to help you with selling your old car and buying a new one. We do have a very nice kids play area, which is a big help when you need to bring your kids. We appreciate your business and recommendation. Enjoy your new RAV4!

September 06, 2018

Keeping up the Jack Safro reputation The only thing bad about my experience here was a mistake was made and I had to wait a while to take my test drive. I pulled up next to the car I was More

by Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington, Bob Guzinski, Brianna Nash
Sep 10, 2018 -

Toyota of Brookfield responded

Curtis, thank you for your feedback. We're glad to see that you feel we're keeping up the Jack Safro reputation. We apologize for the delay on your test drive. We're glad we were able to get you into the right vehicle for you in the end. Enjoy your new Toyota.

September 05, 2018

An enjoyable experience purchasing our 2018 Toyota Highlande We purchased our 2018 Toyota Highlander XLE from Toyota of Brookfield. Our salesman was Andy Strnad. We went to see him twice before we bought our Hig More

by Rick L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Strnad
Sep 06, 2018 -

Toyota of Brookfield responded

Rick, thank you for your review. We're always happy to hear that our customers had an enjoyable experience. Andy is a great salesperson with a lot of patience and knowledge, it's great that he was able to help you find the right vehicle for you. Enjoy your new Highlander!

September 04, 2018

First time toyota buyer First-time Toyota buyer. Great experience. Working with George made the process one of the easiest car buying experiences. Would recommend George More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Argires, Bob Guzinski
Sep 04, 2018 -

Toyota of Brookfield responded

Kathy, thank you for your review. We're glad to see that George took great care of you during your first Toyota purchase. Enjoy your new Toyota!

September 04, 2018

I bought my favorite car It was amazing that It only took me few hours to buy my favorite car and drove it home. The sales consultant George was nice. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Argires
Sep 04, 2018 -

Toyota of Brookfield responded

Mary, Thank you for your review. We're glad to see that we were able to get you into a new vehicle in just a few hours. Enjoy your new vehicle!

September 04, 2018

Trade in Lease of Toyota The process went quite well. The salesman was patient and worked hard to get me into a car that I was excited about. Great experience! More

by melmlip11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Argires
Sep 05, 2018 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see you had a great experience, and George was patient and worked with you to find the right car for you. Enjoy your new Toyota!

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