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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
July 30, 2019
thumbs up all the way!!! Bri was most definitely the best sales rep I have ever delt with. From the time she introduced herself she blew me away with her willingness to held. Bri was most definitely the best sales rep I have ever delt with. From the time she introduced herself she blew me away with her willingness to held. From the vehicle selection all the way through the process, the way she took her time providing me all the necessary details I need to make the right decision I would definitely recommend her for your next vehicle. More
by william.d.mathews90
Employees Worked With
Brianna Glosson
July 29, 2019
Greatness Experience! We had a wonderful experience at Toyota of Brookfield! Leased another Rav and am loving it! Brianna was great to work with and extremely personable! Z We had a wonderful experience at Toyota of Brookfield! Leased another Rav and am loving it! Brianna was great to work with and extremely personable! Zach made our financing go smoothly and as quickly as possible! More
by danilyndsee
July 29, 2019
Highly recommended I would like to recommend Andy Budd at Toyota of Brookfield for his honest and sincere approach. He made our car buying experience a pleasure and I wi I would like to recommend Andy Budd at Toyota of Brookfield for his honest and sincere approach. He made our car buying experience a pleasure and I will certainly be back in the future. More
by Bob C
Employees Worked With
Andy Budd
July 29, 2019
Very Helpful I recently visited Toyota of Brookfield and had the pleasure of working with Andy Budd. He was very professional towards our needs and was able to fin I recently visited Toyota of Brookfield and had the pleasure of working with Andy Budd. He was very professional towards our needs and was able to find the right car for my family. I will be sending him more business in the near future! More
by Van Purchase
Employees Worked With
Andy Budd
July 29, 2019
Paperwork When I couldn’t find my registration papers so my daughter could get her school parking pass, Chris emailed copies to me ASAP. He returned my phone ca When I couldn’t find my registration papers so my daughter could get her school parking pass, Chris emailed copies to me ASAP. He returned my phone call after work hours and offered to help in anyway possible. He went above and beyond for us! More
by Alibru
July 28, 2019
Great Customer Service I’ve been to multiple car dealerships and their customer service sucked but Brianna by far has the best customer service I’ve ever had going to a deal I’ve been to multiple car dealerships and their customer service sucked but Brianna by far has the best customer service I’ve ever had going to a dealer ship. More
by Erikad
Employees Worked With
Brianna Glosson
July 28, 2019
Seamless, enjoyable experience! Andy S. was straight forward, honest, and easy to do business with. Since we wanted a RAV4 hybrid, we had to order what we wanted. He shared all the d Andy S. was straight forward, honest, and easy to do business with. Since we wanted a RAV4 hybrid, we had to order what we wanted. He shared all the details of the process and didn’t play any of the games we’ve had to endure in our previous car buying experiences. I would highly recommend Toyota of Brookfield and Andy S. For anyone looking to get a new car! More
by Keri
July 26, 2019
New Car Purchase Toyota 4Runner This was a big deal for me - buying a new car! My salesman, Brayan Alanis, was awesome. He was friendly but professional and patient - not pushy whi This was a big deal for me - buying a new car! My salesman, Brayan Alanis, was awesome. He was friendly but professional and patient - not pushy which would have turned me away. He was knowledgeable and explained everything. The finance guru, Chris Sberna, explained all the documents and had helpful info and insights - he was also patient and didn't rush. Finally, Jean Ross, my first contact on line pointed me in the right direction which made everything easier! There were no games or sneaky tactics - just a good business transaction that I felt was very fair. Thanks to all! More
by NancySue
Employees Worked With
Other Employees :
Greg, Shuttle Service - I needed him to drive me to pick up the new car! Such a nice guy., Brayan Alanis, Jean Ross
July 24, 2019
Great car I had the pleasure of dealing with Andy Budd at Toyota of Brookfield. No pressure, no games. Thanks a million!! My family and I will definitely be ba I had the pleasure of dealing with Andy Budd at Toyota of Brookfield. No pressure, no games. Thanks a million!! My family and I will definitely be back to do business in the future! More
by Carguy12123
Employees Worked With
Andy Budd
July 24, 2019
Tundra #2 Brayan did a great job explaining all the features and was very helpful in sorting through all my questions on the various packages to get the truck I Brayan did a great job explaining all the features and was very helpful in sorting through all my questions on the various packages to get the truck I wanted. Looking forward to working with entire Brookfield team for future needs. More
by Jay720
Employees Worked With
Brayan Alanis
