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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
July 06, 2023
Great service every time I visit for general maintenance. . The no upselling.is greatly appreciated.and will get me to return. . The no upselling.is greatly appreciated.and will get me to return. More
by Bob
Employees Worked With
July 06, 2023
Zach S was a great help in a very difficult situation I highly recommend him highly recommend him More
by moo.thomas
Employees Worked With
July 04, 2023
Zach Schubert was the best when I went for maintenance service. He listened to my needs and go went out of his way to get everything done and answer all my questions and help me understand all the little service. He listened to my needs and go went out of his way to get everything done and answer all my questions and help me understand all the little things in my car. The whole place is helpful and friendly. The nice large waiting room with drinks and snacks is the best. I have a Toyota dealership right near my house but choose to drive 100 miles because of the great service. More
by Sapphire
Employees Worked With
July 04, 2023
I’m so so excited and thrilled to have my new RAV4 and it couldn’t have been possible if it weren’t for Kevin. Kevin is absolutely amazing! He provided extraordinary service, was knowledgeable, answered all couldn’t have been possible if it weren’t for Kevin. Kevin is absolutely amazing! He provided extraordinary service, was knowledgeable, answered all of our questions, and was extremely friendly and personable. He made sure to answer all of my questions and took the time out to show me all the features of my new car. We would highly recommended Kevin at Toyota Brookfield and are so thankful for all of his help! More
by Cencarnacion
Employees Worked With
Kevin Rhiel
July 04, 2023
Very pleased with how everything worked out. I worked with Dan on a new Tacoma and the process was easy. Even with me complicating things, Dan and the team worked everything out and got me the v I worked with Dan on a new Tacoma and the process was easy. Even with me complicating things, Dan and the team worked everything out and got me the vehicle I wanted. Finishing up the paperwork went smooth with Zak as well. All around a good experience. Thank you. More
by Bob
July 03, 2023
Riley was very helpful with getting me the car I wanted. He was very knowledgeable and was pleasant to work with. I couldn’t find anything negative to say about my experience. We will definitely be back whe He was very knowledgeable and was pleasant to work with. I couldn’t find anything negative to say about my experience. We will definitely be back when it’s time for my wife to get a car. Thank you! More
by kevinh1801
Employees Worked With
Riley Sullivan ??????????
July 02, 2023
Overall process was smooth for buying a car. It was good to have a dealership that readily and easily works with Uber drivers. Suní Kumar was very helpful, but i didn’t like that he fake laugh It was good to have a dealership that readily and easily works with Uber drivers. Suní Kumar was very helpful, but i didn’t like that he fake laughed at my wife and I’s jokes. He could have told us he didn’t think we were funny! We were glad to help him move up on the board! More
by claytonhd7
July 02, 2023
Nick Terranova was awesome! Was very patient with both my father and I! He also answered any questions we had! Great experience! Was very patient with both my father and I! He also answered any questions we had! Great experience! More
by buckyturner07
Employees Worked With
July 01, 2023
Nicholas Terranova helped us get our first car. Good guy — patient, helpful and attentive. We were in and driving out in a new CRV hybrid in a few hours. Zan Yasanek helped us in finance. Personabl Good guy — patient, helpful and attentive. We were in and driving out in a new CRV hybrid in a few hours. Zan Yasanek helped us in finance. Personable and upbeat. We were smiling even as we paid over tens of thousands of dollars. Very happy with the experience. More
by Mcmurtry.alex
