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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 08, 2023
If I could give negative 5 stars I would on this review. I am trying to buy a Truck, paying cash and have no trade. I can't get anyone to write up a sales agreement for the asking price because I am pla I am trying to buy a Truck, paying cash and have no trade. I can't get anyone to write up a sales agreement for the asking price because I am planning to have the vehicle shipped. Being a sales manager for an Ag Equipment Dealership myself I find this to be extreamely irritating. I can only imagine what kind of backlash I would get if I did this to my customers. I am extermely dissapointed with the service I am getting. More
by Zane Watson
Employees Worked With
Kyra & Hannah
May 08, 2023
Great Service department! I would differently recommend this Dealer by far the best to work with! Thank you Josh! I would differently recommend this Dealer by far the best to work with! Thank you Josh! More
by Vickyfellows88
May 08, 2023
Great experience, listened to our needs and didn’t try to oversell us. Very comfortable to talk through logistics and left feeling taken care of . oversell us. Very comfortable to talk through logistics and left feeling taken care of . More
by crog
May 07, 2023
Nick Terranova was great to work with. My wife and I really enjoyed the experience we had a Toyota of Brookfield. I would definitely go back if I’m the market for another car. My wife and I really enjoyed the experience we had a Toyota of Brookfield. I would definitely go back if I’m the market for another car. More
by edarbz
May 06, 2023
Daniel the service manager was very helpful. He clearly explained everything.Top notch service and very friendly staff He clearly explained everything.Top notch service and very friendly staff More
by Maho
Employees Worked With
May 06, 2023
Nicholas Terranova was great at helping me get my car! Glad I went to Toyota of Brookfield. Glad I went to Toyota of Brookfield. More
by alxiong97
Employees Worked With
May 06, 2023
Great experience working with Jackson on a new Tacoma, will definitely be back for future services. Spent all day working on getting me into the truck will definitely be back for future services. Spent all day working on getting me into the truck More
by Jnarduz
