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749 Reviews of Safro Toyota - Service Center
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June 09, 2025
If I could give 0 stars I would. It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That wa It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That was a complete lie. My car started making obnoxiously loud noises as soon as I drove off the lot. My car would make these loud noises when I would drive or use my brakes. I took my car in 1 week later and that same service rep told me I needed new front brakes. Why was I originally told my car runs like a new car when I needed new front brakes? It is absolutely insane that Toyota of Brookfield would allow a customer to drive off the lot in a car that needs new front brakes. Seems extremely dangerous. During the second visit that same service rep admitted they should have replaced my front brakes during the first visit. If that is the case, why did he tell me my car runs like a new car? Anyways, I got my front brakes replaced during the second visit but guess what, MY CAR IS STILL MAKING OBNOXIOUSLY LOUD NOISES AND NOW I AM WORRIED. In total, I spent well over $4000 and I feel like I was robbed. I would have taken my car somewhere else if I knew it would STILL be making these loud noises. Everyone, please be aware of Toyota of Brookfield. They overcharge you for services and your car might not even get completely fixed. I regret going here and will never be going back again. More
by JohnMangold1995
Employees Worked With
June 06, 2025
Went in for routine maintenance and the service was great. Zach was very helpful and the amenities at the dealership are excellent. great. Zach was very helpful and the amenities at the dealership are excellent. More
by John
Employees Worked With
June 03, 2025
They keep you informed of the progress through texting so there are no surprises. The waiting room is nice and clean and snacks are abundant. there are no surprises. The waiting room is nice and clean and snacks are abundant. More
by Sue.satula
Employees Worked With
June 01, 2025
I recently worked with Bri at Toyota of Brookfield, and I couldn’t be happier with the experience! From start to finish, Bri was knowledgeable, friendly, and truly went above and beyond to ensure everything couldn’t be happier with the experience! From start to finish, Bri was knowledgeable, friendly, and truly went above and beyond to ensure everything went smoothly. She answered all of my questions with patience and made the entire process easy and stress-free. The level of customer service she provided was exceptional, and it’s clear she genuinely cares about helping her customers. I highly recommend Bri and the team at Toyota of Brookfield if you’re looking for outstanding service and a hassle free. More
by barberg35
Employees Worked With
June 01, 2025
Excellent service experience I would use Zach again in the future. I was in and out in less than an hour. Great job. the future. I was in and out in less than an hour. Great job. More
by zander
Employees Worked With
May 31, 2025
Service work provided was perfectly executed and done in a timely fashion. Our Toyota has never had a breakdown problem due in large part to the excellent service work and recommendations from this dealersh a timely fashion. Our Toyota has never had a breakdown problem due in large part to the excellent service work and recommendations from this dealership. More
by gskoronski
Employees Worked With
May 29, 2025
Service completed on time as promised at a price lower than originally quoted by Daniel. than originally quoted by Daniel. More
by DAVE S
May 29, 2025
Very efficient! Daniel got me going right away! Got me out quick! And closer to my home than Racine was! Daniel got me going right away! Got me out quick! And closer to my home than Racine was! More
by jjfriso
Employees Worked With
