Safro Toyota - Service Center

It was a great experience, made easy for me from start to finish. Teamwork was GREAT. DANIEL ERICKSON Service Advisor, Layla Kemp-Service advisor, Joel Valdez-Service Drive Mgr., Technician(s) working on m finish. Teamwork was GREAT. DANIEL ERICKSON Service Advisor, Layla Kemp-Service advisor, Joel Valdez-Service Drive Mgr., Technician(s) working on my Toyota Highlander; and employees from picking up to returning the vehicle to me. Betty Barnett More

Bri is amazing! She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repa She provided outstanding customer service. She kept me informed in every step of the process as my car was being serviced and was able to get my repairs completed in less than 1 day. I will be bringing back my SUV for all my servicing needs. More

It was a great experience, easy, no hassle. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. Daniel Erickson helped me out and answered all my questions making it an easy and smooth experience. More

Josh was very helpful and informative. It was a pleasure working with him. Will come back. It was a pleasure working with him. Will come back. More

It was good service. I will be returning for all my service needs.it was great I will be returning for all my service needs.it was great More

Dan Rogers was phenomenal to work with! Car was done WAY before expected! Kept me informed and sent me videos to show me that all is good. Definitely returning ! Car was done WAY before expected! Kept me informed and sent me videos to show me that all is good. Definitely returning ! More

Napelton’s has excellent customer service through both the sales and service departments. Friendly, prompt, and competent. the sales and service departments. Friendly, prompt, and competent. More

Great service and communication. They went the extra mile to make sure everything worked out. They went the extra mile to make sure everything worked out. More

Bri, the Service Manager, was terrific. She was very courteous, pleasant and very thorough, I am sure she will be a great asset wherever she chooses to work. Any employer would be proud to She was very courteous, pleasant and very thorough, I am sure she will be a great asset wherever she chooses to work. Any employer would be proud to have her in the team. Best Regards, Krishna Prasad 👍🙏👍 More

Great Service! Bri, my service advisor went “above and beyond” during my recent visit for routine maintenance on my 2026 Highlander. New rear brakes AND rotors were Bri, my service advisor went “above and beyond” during my recent visit for routine maintenance on my 2026 Highlander. New rear brakes AND rotors were being recommended. This was surprising to me as all four brakes were attended to only 2 years before down in Greenville, NC. After discussion with Bri in this regard, she consulted with both the service technician and parts personnel. After further evaluation, it was determined that previously the rotors had been “ground down” and therefore were replaced- there was some cost adjustment on the final bill. Upon returning home, review of the service bill from NC validated that “grinding” was how the brakes were attended to at that time. The Brookfield service tech was “spot on “ in his assessment. Many thanks to the Brookfield service team for their collaboration in car “care”! Llba More