Toyota of Cleveland

They were very patient and courteous as we drove several vehicles before settling on the Sienna XLE. Very informative and helpful. Thank you very much. vehicles before settling on the Sienna XLE. Very informative and helpful. Thank you very much. More

I get my Toyota's serviced every 5000 miles and I always get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. More

The service was very good at Toyota of Cleveland. I would recommend this dealership to other people looking for a new car in this area. recommend this dealership to other people looking for a new car in this area. More

Excellent service and staff. They set the standard for Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; rippin Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; ripping; jim-dandy and cool. More

Was dissapointed with the actual buying experience. Granted the Truck I chose was priced well, and I was given agood/average trade for my beloved Honda. The fees incurred at the end were excessive-200$ Granted the Truck I chose was priced well, and I was given agood/average trade for my beloved Honda. The fees incurred at the end were excessive-200$ to transfer a tag and title-actual cost less than 30 dollars-lots of profit there. 457 doc fees plus the 200 very out of the park. Then the theft recovery insurance-200? for 3 years, not needed.I was'nt really given a choice about the extended warrenty-1899.00 extra for a warrenty that runs concurrent with the factory warrenty? 6 days later- my old loan not paid off. My refund from the previous extended warrenty on my Honda not recieved. Really rushed through the actual signing/ buyin experience. Granted I did begin this online, and did wish to expedite it, but felt like I really did'nt have a choice when it came to the contract. By the way, don't know if Kyle was new to the Toyota line, but was not given any information about the operation of the new, to me Truck.Your sister dealership was much better in this aspect-when Amos Trotter took about 10 minutes to familiarize me with my Honda i traded for this Truck. I was also given a tour of the service area, as well as introduced to the service writer, and manager at Cleveland village Honda. Kyle was personally very nice to me, but seemed occupied with several other customers during the sale. Not so at Cleve. Honda with Amos. Was much more rushed through the business experience at Cleveland Toyota than Honda. Granted Honda had many of the same fees, Like to keep my business local but this is probably the last time I will deal with this Dealer group. I am often amazed at how the need to profit big on each deal is more important than the long haul customer-service-relationship. Seemed like i was just a number. But as I said, I have the truck I wanted, and will go elsewhere with my next purchase. Will also relate this experience to my family and others. Might cost you business-but you seemed like you had some. By the way- The salesmen sitting like fat vultures on the golf carts was a bit much. It was quite a turnoff for me. Kyle did not do this-he was referred to me by Holly. She was very nice and seemed helpful. Still don't have my promised gift card though. More

I was in the market for a pickup truck, and I needed to trade in my wife's sedan. The Toyota of Cleveland website was extremely easy and comprehensive to research, as I live about 45 miles away. I found wh trade in my wife's sedan. The Toyota of Cleveland website was extremely easy and comprehensive to research, as I live about 45 miles away. I found what I wanted and made a couple phone calls to verify information about the truck I eventually bought. Kyle and Eddie were friendly and extremely generous in their approach to putting me in the truck. They gave me a great trade in value on my wife's car, and the finance department was just as easy and fast to deal with. The truck I bought had a slight smoker's odor, and the dealership offered to pay for the removal of the odor via professional cleaners. I plan on always doing business with Toyota of Cleveland even though I'm about 45min away here in Chattanooga. More

We have owned several Toyota Camrys and this is the third one purchased at this dealership. (This time we traded in our very first Camry (purchased new in 1994)which has 235,000 miles but still runs good! Ne one purchased at this dealership. (This time we traded in our very first Camry (purchased new in 1994)which has 235,000 miles but still runs good! Need we say more about Camry?) We keep coming back to this dealership because of their friendliness, expertise and honesty. By now, they seem like family! This visit was no exception. Gregg just happened to be going into the building when we parked. He helped us all the way. We test drove a couple of cars, talked price and signed the contract. Good car, good people, good deal.....why go anywhere else? More

Ryan was very good to work with. He did everything he could to help us and get us into our vehicle without any hassels. I would highly reccomend him and the toyota dealership and would be very happy to could to help us and get us into our vehicle without any hassels. I would highly reccomend him and the toyota dealership and would be very happy to go back for another vehicle. Love the truck we purchased. Feel we made a friend in Ryan. More

I deal with dealership often always first class in all dealings. Tom is most professional service manager that I have ever dealt with good job dealings. Tom is most professional service manager that I have ever dealt with good job More

I arrived at the toyota dealership to test drive a new camry. I had already worked a deal at ford place on a fusion, but wanted to compare the camry before pulling the trigger on the purchase. I was greet camry. I had already worked a deal at ford place on a fusion, but wanted to compare the camry before pulling the trigger on the purchase. I was greeted by greg and was suprised at how layed back he was. He wasn't pushy like most car salesman and that made it very enjoyable doing business with him. I would definately buy another car from Gregg. This was my second car purchase from cleveland toyota in 3 yrs and will definately do business with them again. More