Toyota of Cleveland

In the past, our experience with car dealerships and salespeople has usually been unpleasant. The dread of being met by a pushy salesman with a lack of product knowledge, "haggling" over the price requi salespeople has usually been unpleasant. The dread of being met by a pushy salesman with a lack of product knowledge, "haggling" over the price requiring numerous consults with a manager, and a finance department that spends lots of time pushing the extended warranties has truly been the reason we postpone shopping for a new car. Our experience with Toyota of Cleveland was completely different. Our salesman, Dave Mason, was very professional, personable, informed, and genuinely interested in meeting our needs. He listened to what we wanted in a car and then patiently assisted us in evaluating the 4-Runner and Highlander SUVs. We decided to purchase a 2012 4-Runner. Dave was able to answer all of our questions and when it came to the price, it only took ONE meeting with his manager to establish what we felt was a "fair" price. Since purchasing the car, Dave even followed up with phone calls to see if we had any new questions - which we did. He provided helpful information that made us even more comfortable with the functionality of the car. We would definitely recommend Toyota of Cleveland and certainly Dave Mason to anyone who was in the market for a Toyota. More

Bought a used 2010 Subaru from Ryan, good Salesperson, stayed in touch and took care of my needs. Would buy from Ryan and Cleveland Toyota again and I am VERY discriminating. stayed in touch and took care of my needs. Would buy from Ryan and Cleveland Toyota again and I am VERY discriminating. More

I really was impressed with the kindness and concern that the Salesman showed to me when I was there. He didn't try to hassle me or to force me into a car that I could not afford. He really took the time to the Salesman showed to me when I was there. He didn't try to hassle me or to force me into a car that I could not afford. He really took the time to listen to my needs and understand budget that I was working with. He found the right car for me and I am very pleased with my purchase. The attitude of the the Saleman made all the difference for me in my decision to purchase when I really wasn't planning to that day. More

To Whom It May Concern, Yesterday, my husband and I To Whom It May Concern, Yesterday, my husband and I visited TOYOTA OF CLEVELAND for a scheduled service for my 2010 Prius. I was interested in loo To Whom It May Concern, Yesterday, my husband and I visited TOYOTA OF CLEVELAND for a scheduled service for my 2010 Prius. I was interested in looking at the new PRIUS V and, lo and behold, we ended up buying it and trading in my beloved 2010 Prius which I have really enjoyed. To summarize, I felt that Jason worked very professionally and efficiently, and in a very friendly manner to help my husband and I execute the purchase of the V. I know that my husband would agree with me that we would not hesitate to enthusiastically recommend him to others, and we will not hesitate to ask for him whenever we would like to purchase another TOYOTA vehicle. This dealership is phenomenal in every way in both service and sales: friendliness, environment and professionalism. We specifically make the longer drive up there and intentionally bypass the local Chattanooga TOYOTA dealer. A HUGE THANKS to Jason! Sincerely, Lourdes M. Dillard More

Gregg (and the dealership in general) was wonderful to work with. I was comfortable, not pressured, and overall extremely pleased with the experience. I would recommend this dealership and Gregg, specif work with. I was comfortable, not pressured, and overall extremely pleased with the experience. I would recommend this dealership and Gregg, specifically, to anyone looking for a new or used car. Amazing job. Thank you! More

It would take more than typing few words to express how good we were treated at Toyota of Cleveland, but one thing does stand out in my mind. There is no way that I could have received a better deal than w good we were treated at Toyota of Cleveland, but one thing does stand out in my mind. There is no way that I could have received a better deal than working with Gregg Bain. He worked diligently to get me the car of my dreams and I was in and out quickly and painlessly. The last time I bought a vehicle it seemed to take all day! Not at this dealership! Thanks to Gregg they gave me a fair price for my trade in and now I am riding in style. Thank you Gregg! More

I bought two new vehicles from Toyota of Cleveland and from Gregg Bain. Both experiences were awesome! I also do all my service work at Toyota of Cleveland and Tom Trout does an excellent job with that from Gregg Bain. Both experiences were awesome! I also do all my service work at Toyota of Cleveland and Tom Trout does an excellent job with that department. They both make me feel at home when I am there. I recommend Toyota of Cleveland to all my friends and family! They go above and beyond to satisfy their customers. Charlotte Peak Jones More

I found my 2005 Toyota Avalon using various search engines, the one I puchased came up twice. I live in Memphis, TN and traveled 6 hours to Cleveland, TN. Greg was extremely helpful during the process engines, the one I puchased came up twice. I live in Memphis, TN and traveled 6 hours to Cleveland, TN. Greg was extremely helpful during the process. It took less than an hour for me to test drive and complete paperwork. I had one key when I left the dealership. Greg called to inform me that he received the additional key and the valet key. Great customer service, he is sending the extra set via FedEx. Everyone I interacted with was very professional. Cedric was able to meet the price point I needed. Teresa processed the payment quickly and was very nice. Johnny had all paperwork ready for us when we arrived. I highly recommend Greg and Toyota of Cleveland. Best regards, Audra More

Jason was very polite & friendly. He was patient with us. I came back 4 times before we agreed to purchase our car. We had hoped for a better price, but all things considered, we feel we got a fair deal. us. I came back 4 times before we agreed to purchase our car. We had hoped for a better price, but all things considered, we feel we got a fair deal. More

I WAS REFERRED TO TOYOTA OF CLEVELAND BY A FRIEND WHO HAD PURCHASED A CAR THERE. SHE TOLD ME TO SEE GREGG BAIN THAT HE WAS A VERY HONEST SALES PERSON SO HE CAME HIGHLY RECOMMENDED. SO I DROVE FROM EAST RIDGE PURCHASED A CAR THERE. SHE TOLD ME TO SEE GREGG BAIN THAT HE WAS A VERY HONEST SALES PERSON SO HE CAME HIGHLY RECOMMENDED. SO I DROVE FROM EAST RIDGE TO SEE HIM SHE WAS RIGHT HE TOOK HIS TIME WAITING ON ME AND MY HUSBAND HE WASNT PUSHY AT ALL HAD A GREAT PERSONALITY AND DIDNT MIND ME BEING SO PICKY.. WE DID BUY ME A USED CAMRY AND I LOVE IT!!!!! I WOULD DEFINETLY RECOMMEND YOUR DEALERSHIP AND FRIENDLY COURTEOUS STAFF TO EVERYONE ESPECIALLY GREGG BAIN!!! THANK YOU More