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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

October 25, 2022

Very good experience. Everyone was very helpful and friendly and professional. Transaction was smooth and efficient. More

by jdsletstalk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 21, 2022

Great service! Kenny was great to deal with. He went above and beyond to help in any way More

by Justin D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
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Oct 28, 2022 -

Toyota of Cool Springs responded

Hi Justin, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 17, 2022

Kenny was extremely helpful throughout the process of buying both of our vehicles. He was not only courteous, but honest and worked with us while figuring out exactly what our wants and needs were. We d More

by A.camardese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Oct 20, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 17, 2022

We had some delivery delays with this vehicle, which would have been very frustrating had it not been for the excellent communication between Kenny and ourselves. He reached out daily to give us updates More

by A.camardese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Oct 20, 2022 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

October 17, 2022

Very helpful with our 30k Basic Service. Went over all the inspection paperwork with me and explained what every charge was and when we needed to get things looked at. Easy and painless proc More

by ScoutSims
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
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Oct 20, 2022 -

Toyota of Cool Springs responded

Scoutsims, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 05, 2022

Exelent costumer service respectful answer all my questions and needs quickly on time get out driving a new car in lest that two hrs im real please with all the service Thank you And I definitely More

by Fernando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 02, 2022

Kenny was very helpful throughout the process and made the car buying process quick and easy More

by Vaibhav Gugale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JB Avery, Kenny Eastman
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Oct 05, 2022 -

Toyota of Cool Springs responded

Hi Vaibhav, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 02, 2022

My salesman was very friendly helpful and made the process of buying.a car very enjoyable More

by Annetteburgett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Oct 06, 2022 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 29, 2022

Happy to make business with Kenneth, he meet all my espectations, I will reccomend 100% More

by Oscarccmx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Oct 03, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 25, 2022

We found this place through Costco’s auto program and they had a lot of good options. We had to visit all the way from Knoxville to see for ourselves! Kenny quickly eliminated the guesswork and found exa More

by oglopez22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Sep 26, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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