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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

January 20, 2025

Alan was awesome, worked well with credit and got me in a new car, he worked his magic and we bought 2 cars from him. 10 out of 10. More

by laurafoster03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to see you soon!

January 17, 2025

Jim Gile is an amazing professional. Have done multiple deals with Jim, and Toyota cool springs. Super happy to know him and have his expertise for our whole family. Choosing Jim is th More

by Thanks2usincerely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2024

This dealership is very dishonest and this by far has been the most draining car buying experience I've ever had. I purchased an used suv from here that they claim has never been in an accident. There ar More

by AprilH
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alan Richardson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Contact Us .
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

AprilH responded

Wednesday December 18th, I was told by a general manager that he would have a tag shipped to me. Its December 24th, no tag has been shipped and I have to travel over 5 hours away to my hometown. Very unprofessional and told another lie to get off of the phone. No accountability is expected from them.

December 13, 2024

Jeff was amazing from start to finish. He made test driving fun, while also being informative and letting me get a feel for the vehicles. He didn’t make it seem like just a rushed car-buyi More

by Soph_schultz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2024

Jeff waited on me and did a wonderful job of explaining all the options and help me get acclimated to the my new vehicle and I’ll call as a consummate professional. More

by Jlorr37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

He was friendly and efficient. He answered all my questions and was patient. I am satisfied with my experience. More

by Dr.J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Cool Springs responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out to us if there's anything more we can do!

December 08, 2024

Jeff made this process so smooth. He answered all the questions we had and brought up different things to consider that I might need/ or not like in a case to help narrow down my deci More

by Rosemary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

I cannot recommend Jeff Williams at Cool Speing Toyota enough! It’s so rare to find an experienced, smart, kind and honest car salesman these days but Jeff is all that and more! He has reinstalled my conf More

by shunt10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 06, 2024

Cool Springs Toyota provided 5-star service and Jeff Williams was wonderful to work with. More

by Tasha P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Toyota of Cool Springs responded

Hi Tasha, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2024

Alan was great with getting the vehicle I wanted and ensured that I was happy. I loved how quickly and smoothly the transaction went. More

by BB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs, and positive feedback means the world to our staff, particularly the team members who assisted you. Thank you! We look forward to exceeding your expectations on your next visit.