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Toyota of Cool Springs

Franklin, TN

4.7
961 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 961 reviews

February 24, 2021

Kenny was very helpful and we would use him again. Would recommend him to anyone! Answered all questions and was very knowledgeable. Great working with him! More

by mbyokley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Feb 25, 2021 -

Toyota of Cool Springs responded

Hello there, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. We hope to continue to provide you with amazing care each visit!

February 24, 2021

Since finding Kenny Eastman and making him Our Car Guy, we have mostly enjoyed our experiences with the Toyota of Cool Springs dealership. Sure some purchase attempts fizzled which was probably for the bes More

by alisonanderson6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Feb 25, 2021 -

Toyota of Cool Springs responded

Alison, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Kenny and our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

February 24, 2021

Jeff:Thank you for your professionalism, dedication to Jeff: Thank you for your professionalism, dedication to your job and for going out of your way to do everything to make our deal work. We appreciat More

by James_Jaconetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Toyota of Cool Springs responded

James, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Jeff and our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

February 23, 2021

Huge dealership with plenty of options to look at while making the right purchase. The salesman took care of us from the start and was more than capable of finding the right fit that we were looking for. W More

by Christianbxtr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Toyota of Cool Springs responded

Hi Christian, thank you so much for your positive comments about Toyota of Cool Springs! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 21, 2021

Kenny made everything easy, from picking the right car for us, to helping us learn all the fabulous features. This is our fourth Toyota and expecting the same excellence in driving, safety, longevity, and More

by Toyota Buyers
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Feb 22, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! If you have any further questions, please give us a call. We're always happy to help!

February 20, 2021

Kenny made car buying an unbelievably smooth experience! He has so much knowledge and worked hard to get the vehicle we needed. Super personable and friendly! 100% would recommend him and the Toyota of Cool More

by Jh-Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Feb 22, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! Thanks for the recommendation, and have an amazing day!

February 17, 2021

Buying a car can be stressful. It's a big decision and a big investment, and more than ever there are a million details to try understand and keep straight. These guys are really great -- kind, sincere and More

by timoatx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pool
Feb 18, 2021 -

Toyota of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Take care!

February 16, 2021

Kyle was the best! He made the stress of buying a new car feel like nothing. He went out of his way to make sure anything I might need was taken care of, even two weeks later! More

by laurenc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Toyota of Cool Springs responded

Hi Lauren, we are glad to hear Kyle took such great care of you during your buying experience. Please feel free to reach out to us if you ever need anything else. Enjoy your new car!

February 15, 2021

This was the best dealer experience I've ever had. Thank you to Alan Richardson and the rest of your staff. I'm happy with the Costco deal you gave me and delighted with my new Avalon. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob (driver who delivered the car to me) (very helpful and pleasant)
Feb 16, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 13, 2021

We cannot say enough good things about the staff at Toyota of Cool Springs. Kenny worked tirelessly to see to every detail of our experience personally. He remembered everything we mentioned the first More

by Van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Feb 15, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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