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Toyota of Cool Springs

Franklin, TN

4.7
961 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 962 reviews

January 26, 2021

Alan was great at responding to questions and helping us secure a great price for the Tacoma. We were not pleased at all with the rest of our experience. It appeared that the truck did not undergo the rig More

by brandyteeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Toyota of Cool Springs responded

Hello Brandy, thank you for taking the time to bring this feedback to our attention. If you would like to discuss your experience in more detail, please give us a call at (615) 567-7794 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

January 25, 2021

Very easy and straightforward to buy a car. The dealership were will to do what was possible to make the deal. Good range of new and used cars. Were always willing to do a test drive on every veh More

by Willwallace
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2021

Location was easy to find. Person I was to meet was ready to assist me s son as I arrived. Buying process was streamlined and I was able to purchase my new vehicle quickly. Kyle was great and everything went More

by george.r.mills
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2021

Kenny was fun to work with. He took a genuine interest in our family and was excited to get my son into his first car. He worked hard to get us a deal that we all felt comfortable with. Finance was straig More

by Pierz44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson, Kenny Eastman
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2021

Recently bought a car. Toyota Cool Springs always goes above and beyond for their customer! Jim Gile was excellent and we will use him the next time we make a purchase. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi Michael, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 23, 2021

Despite the pandemic, I felt safe in the dealership. All personnel were wearing masks. The salesman, Carlos, was knowledgable and professional. The finance man, Trey, was extremely well organized and prof More

by jrjewett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2021

Alan was very nice and a pleasure to work with. He got me a great deal on a new RAV 4. I love my new car and the warranty that is included. I would recommend Toyota of CoolSprings to anyone! More

by knoff
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2021

Kenny was absolutely great to work with. He made this one of the best car buying experiences we have ever had. He was very knowledgeable, took the time to answer all our questions and was very low pressure. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi Bob, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 22, 2021

The dealership was prompt in servicing my car and did an exceptional job with my service. The service was fast than I expected so I was pleasantly surprised. More

by Chad and Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Phenevongsa
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 22, 2021

Kalen Kools was very helpful in securing the lowest price and he is very respectful. Josh helped pair the phone to the car and answered all of our questions. I highly recommend Cool Springs Toyota ! More

by odil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kalen Kools was our sales representative , Josh Epley, Andrew Wiggins
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. We are always more than happy to assist you if anything else comes up. Take care!

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