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Toyota of Cool Springs
Franklin, TN
961 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 961 reviews
August 18, 2020
My wife and I purchased a new Highlander from Jeff Williams and it was a great, no pressure buying experience. Thanks Jeff and to Cool Springs Toyota. I feel we were treated very fairly and look forwa Williams and it was a great, no pressure buying experience. Thanks Jeff and to Cool Springs Toyota. I feel we were treated very fairly and look forward to keeping our vehicle business at Cool Springs Toyota. Thank you very much Jeff. More
by gthomp14
Employees Worked With
August 07, 2020
Could not have been happier with the sales team at Toyota of Cool Springs. One of the easiest and most accommodating car buying experiences I’ve had. JW Combs was a great, professional, personable salesman a of Cool Springs. One of the easiest and most accommodating car buying experiences I’ve had. JW Combs was a great, professional, personable salesman and didn’t try to talk me into something I didn’t want. Would highly recommend Mr. Combs as a salesperson and this dealership in general. More
by WELCHJ1313
Employees Worked With
J.W. Combs
July 25, 2020
Jeff was amazing! I bought my very first car from Jeff and he made the process so easy. I will definitely be coming back in the future to by my next car. and he made the process so easy. I will definitely be coming back in the future to by my next car. More
by ryahalhumrani
Employees Worked With
July 24, 2020
I want to express my gratitude to Mr. Jeff Williams for his excellent service helping me get my new car and to Mr. Ricky Hess in finance too. Thank you very much. Roland Kent Amort. his excellent service helping me get my new car and to Mr. Ricky Hess in finance too. Thank you very much. Roland Kent Amort. More
by Rolandamort
July 24, 2020
I had an amazing experience 1st time buying experience at Toyota of Cool Springs. From the moment I called at 7:30am, Alan Richardson made me feel extremely comfortable without knowing him! His voice over th Toyota of Cool Springs. From the moment I called at 7:30am, Alan Richardson made me feel extremely comfortable without knowing him! His voice over the phone let me know that he was ready to work for me! The whole sale process was a breeze! My daughter was ecstatic about her car and I felt like a winner out of pocket! The whole team was nice and accommodating however Superman saved my day! Thank you Toyota of Cool Springs and Al Superman Richardson for an amazing sales experience that I do not regret! More
by Brandywoodstn
July 17, 2020
Stay Away! We have been searching for a quality used car for our teenager to learn to drive with. We found what we thought was a very good deal at Toyota of Coo We have been searching for a quality used car for our teenager to learn to drive with. We found what we thought was a very good deal at Toyota of Cool Springs. We haven't purchased used cars in the past so we did not know what warning signs to look for. We took it for a test drive, were told it had been through their extensive service checks and had no identifiable issues. When we opened the hood, it was spotless. For a 13 year old car, we thought it had just been well taken care of. Turns out, the tires had been turned inside out so as to not show the manufacture date as well as two major oil leaks that had been cleaned to hide. We took to our mechanic and the cost for the new tires and oil leaks were over $2k. We contacted the dealership and received no response. Our advice is to stay away from this dealer. More
by The Franklin's
Employees Worked With
Gregg Gibbs
July 16, 2020
Working with Frederick was amazing! He didn’t try to sell me a car he took the time to Inform me about the car I chose so I could determine if this was the car for me. me a car he took the time to Inform me about the car I chose so I could determine if this was the car for me. More
by robin
Employees Worked With
Rowland in finance!, Frederick Edmonson
July 14, 2020
I had a great experience buying my new car! Thank you Frederick and Cool Springs Toyota! I will be back and tell everyone to visit you guys! Frederick and Cool Springs Toyota! I will be back and tell everyone to visit you guys! More
by Jen
July 10, 2020
Great experience JW Combs and the whole team at Toyota Cool Springs knocked it out of the park. We were looking for a specific car at a specific price, and JW went abo JW Combs and the whole team at Toyota Cool Springs knocked it out of the park. We were looking for a specific car at a specific price, and JW went above and beyond to deliver. I had high expectations, and they were exceeded, from the sales experience to finance. Would highly recommend More
by brendanpmayer
July 10, 2020
Experience with this dealership has always been exceptional Highlander was in for recall and job was completed in record time . Everyone went out of their way to make sure I was comfortable and made aware of Highlander was in for recall and job was completed in record time . Everyone went out of their way to make sure I was comfortable and made aware of progress . I highly recommend this dealership. More
by Harold
Employees Worked With
Steve Burke
