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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

July 01, 2020

Ours was an easy car buying experience. Everyone, especially Jeff Williams, our salesman, was informed, cordial, and helpful with no pressure. We were especially pleased with Jeff's knowledge of the More

by kemp.kay
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Toyota of Cool Springs responded

Thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

June 26, 2020

Danny was extremely helpful in the sales process. He met all of my needs and exceeded my expectations. I will definitely recommend him to anyone looking. More

by nic
Recommend Dealer
Yes
Employees Worked With
Danny Sullivan
Jun 29, 2020 -

Toyota of Cool Springs responded

Nic, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it.

June 08, 2020

These folks were awesome for us! Worked with me on everything from a good distance away and worked with my schedule to come close the deal. Good price and very reasonable negotiation. David, my sale More

by awell1
Recommend Dealer
Yes
Employees Worked With
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dorsano, Ricky Hess
Jun 10, 2020 -

Toyota of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 27, 2020

The experience from beginning to end was outstanding. Fredrick responded quickly to every call, text and email and even though we were purchasing one of the lowest priced car on the used lot, we were tre More

by sallycheney
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
May 31, 2020 -

Toyota of Cool Springs responded

Hello, we're glad you had such a wonderful experience with us! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

May 27, 2020

Impressive dealership!! Great to deal with, great price, no high pressure sales tactics, and treated you like a person and not a number! I may live 3 hours away from Cool Sp More

by Frank W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Toyota of Cool Springs responded

Frank, our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit! Take care.

May 27, 2020

Great experience! Alan Richardson & Ricky Hess take good care of me! This is the fourth vehicle I've purchased from Toyota of Cool Springs! Thank you all! More

by tamara.lbw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Hess
May 31, 2020 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 21, 2020

Frederick was unbelievably professional and helpful through the whole buying experience. He went above and beyond to make sure my every need was met. He even worked hard to answer my questions days aft More

by Carter
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Epley, Frederick Edmonson
May 25, 2020 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

May 21, 2020

I will never buy a car from ANYONE else again. I was sold a lemon 2 months ago and when the original salesman did NOTHING to help me, Al came through like a real superhero!!! He got me out of the lemon and i More

by shinemoon
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Director of Used Cars (Thanks for your help) Edward Walker in the shop (Thanks for referring me to Al), Kenny Eastman, Ricky Hess
May 25, 2020 -

Toyota of Cool Springs responded

Shinemoon, thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

May 21, 2020

I had a great experience at Toyota with the purchase of my new car. I had amazing service thanks to Frederick and Dena. I highly recommend Toyota. More

by madison.derryberry
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
May 25, 2020 -

Toyota of Cool Springs responded

Madison, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it.

May 19, 2020

My husband & I purchased our Toyota Prius from Cool Springs seven years ago. We have had excellent service. And didn’t hesitate to return to Toyota Cool Springs to purchase our second Prius. We were no More

by dolly.carlisle
Recommend Dealer
Yes
Employees Worked With
David Dorsano, April Cromety
May 25, 2020 -

Toyota of Cool Springs responded

Dolly, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

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