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Toyota of Cool Springs
Franklin, TN
961 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 961 reviews
April 06, 2020
Toyota of coolsprings always offers me exceptional service no matter why I come in. This last time I went in, Jeff helped me out. Jeff was the definition of customer service perfection. He was dedicat service no matter why I come in. This last time I went in, Jeff helped me out. Jeff was the definition of customer service perfection. He was dedicated to helping me as a customer and genuinely just an awesome person to speak with. I highly recommend working with Jeff for an easy going, friendly, to the point deal. More
by lukas_wise
Employees Worked With
March 28, 2020
Just had a great experience at Toyota of Cool Springs leasing a new truck. Jeff Willams was a fantastic product specialist, and Ricky Hess was incredibly helpful on the financing side. I highly recommend leasing a new truck. Jeff Willams was a fantastic product specialist, and Ricky Hess was incredibly helpful on the financing side. I highly recommend to anyone! More
by jtmosu
March 18, 2020
It was a very smooth and easy transaction! Thanks to Alan and Yuri for their incredible customer service! Thanks again and I know will enjoy my new car!!! and Yuri for their incredible customer service! Thanks again and I know will enjoy my new car!!! More
by aprillajo3
March 17, 2020
Thank you Joe Fazio for being so easy to work with! I need a lot of oil changes because of how much I travel. Joe makes same day appointments easy and quick and the service I receive after the sale is I need a lot of oil changes because of how much I travel. Joe makes same day appointments easy and quick and the service I receive after the sale is the best part of owning a Toyota. Thank you Joe for being so awesome. I also love that the car wash is back! I also think the tire check and alignment machine when you enter the service bay is pretty cool as well. More
by BusAccountManager
Employees Worked With
Joe Fazio
March 17, 2020
I have Always had a great experience with really great smiles and very welcoming as u walk through the door! Thanks for taking care of my needs. Please keep up the good work. smiles and very welcoming as u walk through the door! Thanks for taking care of my needs. Please keep up the good work. More
by EdwinahurtEdwina
March 14, 2020
This was by far the easiest purchase we have ever made! I spoke with Fredrick prior to making the trip to Tennessee. He was upfront and very informative prior to us arriving. We dive 2.5 hours to make this spoke with Fredrick prior to making the trip to Tennessee. He was upfront and very informative prior to us arriving. We dive 2.5 hours to make this purchase. We will return in the future to purchase from Fredrick again!!!. More
by Cassy
March 14, 2020
John Kuykendall is the best Service Advisor I have interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly ap interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly appreciated. Great asset for your service department and dealership.! More
by Grant Merchant
March 14, 2020
Frederick was very knowledgeable and helpful. He didn’t pressure me to buy and allowed me to take my time. He was very honest and I would definitely recommend him to anyone looking to buy a car. pressure me to buy and allowed me to take my time. He was very honest and I would definitely recommend him to anyone looking to buy a car. More
by Katelin
Employees Worked With
Frederick Edmonson
March 12, 2020
Quick competent 15K service. The Camry SE is 3.5 years old, but only 15K miles, so second time the 15K service was performed. The Service Advisor, Joe Fazio did a good job of deci The Camry SE is 3.5 years old, but only 15K miles, so second time the 15K service was performed. The Service Advisor, Joe Fazio did a good job of deciding what services I needed and got them done. Thanks Joe! More
by silvertip
Employees Worked With
Joe Fazio
March 05, 2020
Great first time experience Called dealership mid morning and made a afternoon appointment . Was guided to the bay for my inspection and oil change. Isaiah Blacksmith, greeted me Called dealership mid morning and made a afternoon appointment . Was guided to the bay for my inspection and oil change. Isaiah Blacksmith, greeted me , introduce himself , and inquire how he could assist me. asked if I was dropping off the car or waiting. Showed me where the waiting room was and told me it would be about an hour an half to complete the service. only took an hour. Bam! gone. More
by cmselee
Employees Worked With
Isaiah Blacksmith
