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Toyota of Cool Springs

Franklin, TN

4.7
965 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 965 reviews

December 10, 2018

Great The experience was great. Alan was so helpful I showing me my options. I would absolutely recommend calling Alan about any questions you may have abo More

by Josh B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Toyota of Cool Springs responded

Hi Josh B, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2018

Excellent purchasing experience JB was very resourceful in assisting us with our purchase and took care of all our needs and answered all our questions we asked to help us make a dec More

by Mr Happy in La Vergne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken and JB Avery, Greg Cole
Dec 10, 2018 -

Toyota of Cool Springs responded

Mr Happy In La Vergne, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. If you have any further questions, please give us a call. We're always happy to help!

December 01, 2018

Toyota purchase Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I More

by 0615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Toyota of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 29, 2018

5 stars JB Avery was super patient and worked hard to find the perfect car for me. Highly recommend this guy as your sales specialist. 5 stars! More

by TonyaE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Avery
Nov 30, 2018 -

Toyota of Cool Springs responded

Hello, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

November 27, 2018

Responsive, respectful, efficient I've never had a car buying experience as quick, easy, and efficient as my recent purchase experience with Toyota of Cool Springs. From sales to finan More

by OneJourneySteve
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken James
Nov 29, 2018 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

November 24, 2018

Horrible experience ever Not recommended, I had the worst customer service at all times. I would not go this place because of how they handle customers problems. Shame on you More

by TCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Ashmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Toyota of Cool Springs responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 567-7794. We look forward to hearing from you.

November 24, 2018

Great dealership! I LOVE this dealership! Every time I go in for service I come out feeling more than satisfied with the people, their attention to detail, their knowl More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
Nov 27, 2018 -

Toyota of Cool Springs responded

Matt, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 23, 2018

Very happy My service specialist, my salesman. Patrick Howard is wonderful, I first went to him and then shopped around. He salesmanship and personality made m More

by Patricia Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lino Rivera, he is the best and the best service person that I've had. Lino recommended Cool Springs Collision as I had some damage to my dumper, got a great deal there. Lino is the very best
Nov 27, 2018 -

Toyota of Cool Springs responded

Patricia Schultz, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 18, 2018

from out of town, but treated like a local Serviced my Prius and corrected by under inflated tires. facilities were clean and comfortable. while I waited they made sure I was comfortable. Th More

by NLOSAPIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby from Service
Nov 20, 2018 -

Toyota of Cool Springs responded

Hi Nlosapio, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2018

Purchase of a Tundra Jeff was great to work with on the purchase of our new Tundra. He took the time to make sure everything was right throughout the entire process. I wou More

by Tundra18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Toyota of Cool Springs responded

Hi Tundra18, thank you so much for your positive comments about Toyota of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!

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